Head of Change Management

5 months ago

Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Can you be our Champion of Change?

ELFS is an NHS owned Shared Service organisation providing back-office transactional services to a number of Trusts across England. Established in 2002, and as the business division of Lancashire Teaching Hospitals NHS Foundation Trust, over the last 20 years we have helped the Trusts we work with to improve their services whilst reducing back-office delivery costs. We work in partnership with our clients building a strong working relationship and in putting our customers at the heart of what we do.

As a result of our drive to identify ways to deliver added value to our customers, we have created a new role of Change Manager to lead multiple projects within ELFS to identify and deliver further cost saving initiatives. The role involves leading a small change team, and working with ELFS Leadership team, to help us to successfully identify and implement ways of working which deliver a fantastic customer experience whilst reducing costs to deliver

We are looking for an individual with the drive and enthusiasm for leading and delivering change. You will challenge us to think and work differently, be bold & lead the way on driving innovation to keep improving the services we provide to our customers. We will provide you with the opportunity to utilise your change skills to drive maximum efficiency in our processes and create new ways of working.

You will have responsibility for daily management, on-going support and maintenance (including training), service development and technical administration of the Microsoft Power platform and our CRM platform called Hornbill Service Manager which is the main system recording requests received at ELFS which is used internally by operational staff but also externally by our clients.

Provide technical support and advice to end users, of all disciplines, and departments across our client base.

You will be part of the Business Systems team and will be expected to work closely with other Operational staff across varying divisions and departments within ELFS.

In addition you will lead in all areas relating to the system management and also be involved in any changes that happen for systems in terms of setup, new developments and feature roll outs. This includes liaising with the system provider in regards to upgrades, potential system developments and business as usual issues.

At ELFS, our aspiration is to be the leading provider of back-office services to NHS trusts in England. Currently we operate from 3 locations in the North West of England with our main office being based in Darwen in Lancashire. We operate a hybrid working policy giving you the flexibility to work from home as well as in the office.

We believe our people are our greatest asset and we proactively invest in training and developing our people to help them build great careers. In addition, we offer all the benefits of being part of the NHS. Working in ELFS gives you the knowledge and a sense of pride that the work you do enables our customers to focus on delivering patient services.
- Work with and influence stakeholders to build organisational commitment by embedding Change Management across the business. This includes clarifying roles and responsibilities with key stakeholders and obtaining buy-in to the new ways of working.
- Maintain effective working relationships with other individuals of the Business, other officers of the Trusts, NHS Client organisations and officers from other agencies to ensure the delivery of a professional service focused on achieving a high level of customer satisfaction.
- Be responsible for sharing information and best practice, driving, and influencing change in services within the business. This includes developing and delivering training, creating and maintaining communication plans, and conducting surveys to measure the effectiveness of change initiatives.
- Help upskill and educate teams and individuals where knowledge gaps exist. This includes providing training, coaching, and mentoring to staff.
- Managing system implementations and new client on boarding projects ensuring there is awareness and compliance from initiation through to implementation on all change proposals. This includes coordinating with stakeholders, developing project plans, and managing risks.
- Responsible for monitoring the effects of project implementation on service budgets. This includes tracking costs, benefits, and risks.
- Create and maintain the necessary Change Management documents (business case, risk logs, project plans, resource plans, status reports). This includes ensuring that all documentation is accurate and up-to-date.
- Responsible for the completion of appropriate Business Cases enabling the Directors to both approve projects with confidence and track the associated benefits realisation plan. This includes conducting feasibility studies, estimating costs, and identifying benefits.
- To be responsible for ensuring that there is a clear proc

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