![CLdN Automotive Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
1 week ago
**Customer Service Administrator**
CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN’s cargo and multimodal services have a Europe-wide reach using CLdN’s extensive network of ships, terminals and equipment. CLdN’s 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.
CLdN Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customers’ specifications. It is a busy, fast-paced environment and as the company continues on its rapid growth, a new opportunity has arisen for a Customer Service Administrator.
**Your role**
1. To ensure that all administrative tasks, namely Warranty, Claims, Repair, Production, Logistics, After Sales & Commercial are carried out in a timely and efficient manner.
3. Managing the incoming mailbox and responding promptly to customer enquiries.
4. Effectively supporting customers with any compliant/issue that have in line with Company processes.
5. Carry out proactive escalations to the appropriate Supervisor/Manager when required.
6. Build sustainable relationships of trust through open and interactive communication and strong customer relationships by handling questions and concerns with speed and professionalism.
7. Processing orders and transactions.
8. To attend and participate in meetings as and when required,
**Profile**:
- Proven administration experience
- Have good communication and interpersonal skills
- Strong Customer Service skills
- Intermediate knowledge of Excel & spreadsheets.
- Experience of Reflections would be an advantage
- Have a degree of flexibility
- Have the ability to work well under pressure
- Have good initiative and work well individually and as part of a team
**Our offer**
In return, we offer an attractive salary with a benefit package.
**Job Types**: Full-time, Permanent
**Benefits**:
- Canteen
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
Application question(s):
- Do you have proven administrative skills?
- Do you have good communication and interpersonal skills?
- Do you have intermediate knowledge of excel & spreadsheets?
- Do you have any experience of 'Reflections'?
- Do you have a degree of flexibility?
- Do you have the ability to work well under pressure?
- Do you have good initiative and work well individually and part of a team?
**Experience**:
- customer service: 3 years (required)
Ability to Commute:
- Purfleet, RM19 1PD (required)
Ability to Relocate:
- Purfleet, RM19 1PD: Relocate before starting work (required)
Work Location: In person
Application deadline: 15/03/2024
Reference ID: Customer Service Administrator
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