Customer Care Advisor
5 months ago
Working for a well respected, established business.
- 12 month FTC, part time role with great benefits.
**About Our Client**:
Our client are front-runners in their industry and are the heart of bakery production throughout the UK. They represent national brands to a very high esteem and so are seeking an individual who reflects and embodies their ethos. They pride themselves on their longevity and are held to high esteem within the industry.
If successful, you can expect the following to be apart of your day to day duties:
- Respond to customer queries whilst working to prevent any potential complaints from arising.
- Provide a positive end to end customer service experience.
- Proactively monitor social media pages and identify any posts in need of a response.
- Act as a positive voice of the brand ensuring that all responses are consistent and adhere to company values.
**The Successful Applicant**:
Our client are looking for someone who:
- Is able to manage and prioritise their own workload.
- Has an excellent attention to detail
- Has an awareness of the importance of protecting and elevating the brand.
- Has great communication skills, both written and verbal.
- Ability to work independently, identifying and solving problems.
- Previous experience working in a Consumer Service environment would be desirable
**What's on Offer**:
Generous salary
- £23,500 Full time equivalent
Hybrid working structure
4 day working week, 9:30am-2:30pm.
Company pension
Employee discount
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