Quality & Safety Support Officer

4 months ago


Swansea, United Kingdom Swansea Bay University Health Board Full time

This is a key role within the team supporting the delivery of quality & safety outcomes for specifically in relation to the delivery of the 30 day response target and the management of informal enquiries within 48 hours.
- Provides a first line and primary contact to patients and families for informal enquires received at Morriston Hospital, within 48 hours.
- Provides a first line and primary contact for all formal concerns where there are allegations of minor or no harm, within 30 day response times.
- Provides support to Band 6 and Band 7 with regards to the investigation of significant events (Amber/Red) ensuring that responses are accurate, robust and in line with NHS Wales "Putting Things Right" Regulations.
- Supports the delivery of the wider quality & safety agenda as part of the health Board's quality priorities and Health & Care Standards framework including risk management.



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