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Housing Officer

4 months ago

Norwich, United Kingdom South Norfolk Council Full time

**Other Information - Full and Part time hours available**

**Role Snapshot**:
Are you self-motivated and able to work effectively in a pressurised fast-moving customer service environment? Do you have a naturally investigative mind, the ability to deal with people from all walks of life and respond well to demanding situations? Can you work in a collaborative way for the benefit of our residents? If the answer is yes then read on.

**What you could be part of**:
Our Housing and Benefits team works with vulnerable customers to support them with housing benefit. We provide advice and guidance around housing, homelessness prevention, and housing solutions to each individuals housing need. This role is based at the Broadland District Council office, and as part of the wider team your role is to support customer to access our housing register.

Working with us would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

**What you will be doing**:

- Assessing housing type and banding needed in line with Home Options policy
- Working within the team to support customers with housing and benefit advice.

**You must have**:
**What’s in it for you**

**Why Work For Us?**

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

**What Flexible and Agile Working Arrangements do we Offer?**

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

**What Roles Do the Councils Offer?**

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

**What Benefits do our Employees Receive?**

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

**What Employer Accreditations do we Hold?**

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

**What Wellbeing Support do our Staff Have Access to?**

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

**Where are we advertising?**

**Advertising Internally and Externally**

**Key Information**:
If you any questions about the role, then please don’t hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.

**Recruiting Manager: Maria Curtis**

**Phone Number**:01508 533910

**HR Team**

**Phone Number**: 01508 533995

**Closing date: 12 February at 11:30PM**

***

**Interview date: To be confirmed**

**Other Information**

**Next steps **

If you want to learn more about the Councils, then please visit our joint website - South Norfolk and Broadland District Councils Website.

For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page

For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website