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Scheduling Coordinator
3 weeks ago
**Department**: Operations
Main Duties:
1. Support and assist in the management and promotion of the T4L programmes ensuring clear notes are always recorded on the CRM system.
2. Providing order reports and school promotion material.
3. Supporting the school with additional school funded orders.
4. To generate lease figures based on programme orders and sales quotations.
5. Stock management involving; procurement, invoice allocation, reconciling goods in reported from our warehouse team, submitting projects for the tech centre to prepare the equipment for delivery, communicating delivery information to the customers and processing customer delivery acceptance certificates for FT assets.
6. Working closely with our partnered repair centre to communicate new equipment delivered with repair service, resolve customer repair queries and process returned goods.
7. To be able to comprehend the team’s & business’ wider processes to ensure internal communication is always clear and well-timed.
9. To work with and maintain good relationships with key stakeholders to ensure all information is correct and shared with the relevant parties.
10. Processing order amendments and cancellations.
11. Supporting the school with programme income/outgoing documents & queries in order to ensure agreements and invoices are signed off by the schools in a timely manner.
12. Provide support within the team when required to cover peak periods, holidays, and sickness.
13. To participate in daily meetings to promote successful communication and to stay up to date with team activity.
14. Working towards agreed targets and KPI’s set by line manager.
15. To proactively promote our programme and other leasing services ensuring all leads and referrals are communicated to the FT Sales team
**Key Skills**:
- Very strong Microsoft Excel skills. (Demonstration may be required)
- Excellent attention to detail.
- Excellent time management and administration skills.
- Experience in: calculating pricing based on established criteria & programme model, timely procurement of materials and services, requesting customer invoices, asset management, logistics and project coordination.
- Ability to receive and act upon constructive feedback in a positive manner
Adaptive approach when contacting internal and external parties.
- Reporting of workload and priorities in an accurate, timely and effective manner appropriate to the intended audience.
- Proactive in approach and communication, setting clear expectations.
- Ability to problem solve and present solution proposals to management if further assistance is needed.
**Relationships with Managers, Strategic Partners and External Agencies**:
1. To communicate effectively with both internal teams and external partners/customers.
2. Support other team members and understand their processes to improve your own understanding of the programme.
3. To correctly communicate if errors are found in information passed over from other team members/teams.
4. To compile and generate reports as and when required.
5. To communicate your current and forecasted workload with clear priorities and time frames.
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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