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Order Management Administrator

5 months ago

Southampton, United Kingdom Garmin (Europe) Ltd Full time

**Order Management Administrator**

**SOUTHAMPTON (Office based)**

**C £24,000 - £25,000 p.a. plus excellent benefits**

**About us**

Here at Garmin Europe (GE), we are the recognised experts on GPS, passionate about our award-winning products ranging from Aviation, maritime and automotive systems to our individual personal running, fitness, and sports trackers. Our European HQ in Southampton houses an amazing team of friendly and enthusiastic people committed to doing a great job in a company with a strong ethos of honesty, integrity, and respect for our customers and our colleagues.

**About the Role**

Within this role you will have responsibility for individual Customer Accounts, processing of orders, and daily maintenance of order schedules, resolving issues and queries. Communicating on Availability, Pricing and Product information.

**Key Duties and Responsibilities include**
- Management and Coordination of your own Accounts.
- Sole point of contact for your customer for any queries or issues that are order related.
- Processing and acknowledging of orders on a daily basis through Oracle.
- Checking Availability and Pricing
- Supply customers with back order reports and shipping reports via Oracle.
- Liaise with Lead Time Analyst and Planners about stock requirements.
- Organise consolidated shipments and booking requirement per customer’s individual needs.
- Provide tracking and POD information as required.
- Research and solve customer queries and problems. Escalate to OM Supervisor as required.
- Liaise daily with Sales Managers, EMEA Sales ,Warehouse and Finance daily to resolve issues or update on new requirements.
- Attend customer visits and phone conferences as required.
- Co ordinate discrepancy reporting and process Credit requests as required.
- Work with Sales managers to ensure correct pricing for promotional offers, special discounts etc.
- Carry out any other work as detailed by the Order Management Supervisor.

**Essential education and experience**
- Educated to GCSE/A Level Standard or equivalent
- Experience in Data entry
- Ability to use Excel
- Experience in Customer Service

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee stock purchase plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supply chain: 1 year (preferred)

Work Location: In person