HR Administrator

3 weeks ago

Durham, United Kingdom GEM Premium People Ltd Full time

You’ll have previous administration experience working on multiple tasks at the same time. You will be able to work well in a team, with the ability to multi task, and prioritise workloads to ensure you meet your deadlines. You’ll be comfortable workingon systems, including our new Recruitment System Taleo, and have working knowledge of Microsoft Office products such as Word and Excel.

You’ll be an effective team member and work with minimum supervision. You’ll get to work on a variety of roles - both volume and niche - and have the opportunity to join us at a really exciting time. If you are self-motivated and like working collaboratively,then this is the role for you

**Core responsibilities**:

- Provide a responsive and proactive support service across the HR Recruitment team.
- Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience, maintaining high professional standards of reporting and processes.
- Respond to service users answering and recording standard queries and bookings for activities and/or events.
- Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service, providing cover for team members as required.
- Solve day-to-day routine problems and source background information within the role.
- Record data and information accurately and provide reports as required to team members and more experienced staff.
- Operate a booking and enquiry service and process requests finding solutions or escalating queries where necessary.
- Flexible in approach to accommodate the needs of team members and/or service users.
- Assist team members to organise, plan and prepare for events, meetings and activities.
- Liaise with internal and external departments, suppliers, contractors and professional specialists to pass on information.
- Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service.
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.

**Role responsibilities**:

- Work with team members to ensure the smooth running of HR administrative processes to support people and business activities.
- Compile, record, store and archive data and information to ensure the accuracy and safety of information in line with data protection, UKVI and confidentiality requirements.
- Liaise with representatives from other service areas, professional organisations and agencies where necessary.
- Use standard office-based digital systems (including e-recruitment systems), tools and equipment to carry out data recording, communications, networking and recruitment.
- Provide service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats.
- Process and update key business documentation.
- Liaise with internal and external suppliers and specialists with the organisation, planning and delivery of services, activities and events.
- Make venue, catering, travel and/or equipment arrangements for events, meetings and activities.
- Provide advice and guidance on basic employment legislation, recruitment practice and routine HR issues, including UKVI requirements, annual leave entitlement, maternity leave queries etc.
- Manage own workload, mindful of the set objectives and priorities, ensuring that deadlines and queries are dealt within appropriate timescales.
- Contribute to general HR processes development.
- Provide support in the handling of employee relations cases, including grievance, disciplinary, performance, change management and sickness absence cases.
- Provide service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats.
- Process and update key business documentation, including employee relations case logs, issuing new contracts of employment, in a timely and accurate manner, ensuring details are entered correctly onto the HR system.
- Any other reasonable duties.

**Essential Criteria**
- Excellent oral and written communication skills.
- Proven IT skills, including use of Microsoft Office.
- Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
- Evidence of personal development to maintain skills.
- Demonstrable ability to provide advice and guidance to a range of customers and colleagues.
- Experience of working in a team.
- Relevant administrative experience in a busy office environment.
- Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines with the ability to manage conflicting priorities and without compromising on quality.
- Ability to solve problems as part of a team and resolve straightforward issues.

**Desirable Criteria**
- Post-16 qualification or equivalent experience.
- Experience of recruitment processes, ideally gained within Higher Education.
- A comprehensive knowledge and understanding of an e-recruitment system

This vacancy is being advertised on behalf of Gem Partnership Ltd, who are operating as an Employment Agency.

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