Directorate Support Officer Paediatrics

7 months ago


Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

To support the Womens and Childrens Division in the two key areas of its performance - namely to manage the waiting lists and monitor against National targets Review and interpret data to support the development and improvement of service areas Monitor Clinic Utilisation to ensure vacant capacity is utilised To use skills/knowledge to further develop patient pathways to improve access to childrens services Ensure personal skills and knowledge of National and Local Access Policies are maintained by attending in-house training and through the direction of the Divisional Management Team To liaise with patients/relatives concerning their pathway; administrate complaint/concerns to ensure all relevant information is gathered supporting the Directorate to effectively investigate and respond to the complainant To directly line manage the paediatric administrative and secretarial team To have a good working knowledge of the Trusts electronic systems to enable the post-holder to undertake their role i.e., Datix, Oasis/PAS, Bluespier



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