Admin Support

6 months ago

Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

The role sits within the context of providing a high-quality Continuing Healthcare (CHC) and Funded Nursing Care (FNC) service as well as Joint Funding Complex Case Teams within Lancashire & South Cumbria ICB. The service has a strong population focused ethos and a culture of continuous improvement. The service delivers assessment, care planning, commissioning and placement, quality and performance monitoring of provision, market management and development.

The post holder will deliver a high quality, professional administrative support and secretarial service to the Operational teams within the directorate. The post holder will deliver a “client-focused” service which promotes good customer service and effective working relationships.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation

**MAIN DUTIES**:
To arrange/schedule assessments and reviews for operational staff, including contacting individuals, family members/representatives and other relevant professionals, as required
- Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
- Have a flexible/adaptable approach to their work in order to meet various deadlines.
- Provide a confidential and sensitive administrative support to the Continuing Healthcare & Individual Patient Activity Teams.
- Ensure that data systems are kept up to date to allow accurate and detailed reporting capabilities, this could be for internal or external requirements.
- Produce a range of confidential documents, including typing of letters and file notes.
- High attention to detail and motivation required to work towards and adhere to challenging deadlines. Scheduling and organisational skills including prioritisation of workload is critical
- Excellent communication skills with patients, families, providers and other agencies, providing them with information, which may cause distress and/or anger.
- Ability to handle difficult phone calls in a sensitive manner
- Working consistently to tight and inflexible deadlines.
- The ability to collate and chase clinical information against tight timescales.
- Ensure up to date with mandatory training and personal development.

Lancashire & South Cumbria ICB is a fully-authorised ICB responsible for the full range of ICB statutory duties and powers. The ICB aim is to improve the health of the people of Lancashire & South Cumbria and reduce health inequalities through strong, clinically-led commissioning of high quality healthcare services.

This is an exciting opportunity to work within a successful, progressive ICB and to make a positive contribution to the lives of people in Lancashire & South Cumbria.

Our hours of work are Monday -Friday, 9am -5pm with the opportunity for agile working. Lancashire & South Cumbria ICB is committed to the personal and professional development of their staff and offers a wide selection of learning and development opportunities.

Key Working Relationships

**The post holder will**:

- be required to maintain constructive relationships with a broad range of internal and external stakeholders.
- To deliver an effective and competent level of administrative and clerical support within the operational teams of CHC & IPA, consistently delivering a “client-focused” service which promotes good customer service and effective working relationships.
- To deliver an effective and competent level of clerical support and consistently deliver a ‘client
- focused’ service which promotes good customer service and effective working relationships.
- To provide support and administration services to the team in a flexible and professional manner, whilst maintaining a patient focus

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