Airline Customer Experience Specialist

5 months ago


Bristol, United Kingdom DHL Full time

Temporary - 12 Month Secondment

Position: First Line Manager (Airline Customer Experience Specialist)
Contract Type: Temporary - 12 Month Secondment
Location: Bristol Airport

**Salary**: £33,800 + performance related bonus
Shift Pattern: 12 hour shifts, 4 on 4 off (covering a 24hour service) 0300am-1500pm & 1500pm-0300am

**WHAT DOES THE ROLE ENTAIL?**
- Drive the easyJet vision of being the most loved European airline by ensuring an industry leading customer experience is delivered at your airport.
- Understand and drive CSAT performance and ensure all Customer impacting policy changes are successfully embedded on the ground.
- Proactively engage with Ground Crew to drive standards and ensure compliance to procedure.
- Coordinate actions to improve customer experience and address concerns in times of disruption.
- Drive a culture of making travel easy by identifying areas of improvements within the customer journey.

**WHAT DO WE NEED FROM YOU?**
- Experience working in a lean environment - able to work within (and continuously develop) structured ways of problem solving and operational improvement.
- Demonstrate the ability to take control of difficult situations and manage them until resolution, and inspire others to deliver outstanding service.
- Strong teamwork and communication skills, as you will be working closely with a diverse group of colleagues and airline personnel.

**WHAT DOES THE SECURITY PROCESS LOOK LIKE?**
- Full 5 years address history
- Complete 5 years reference history (employment/education/benefit claim/character)
- Evidence of your right to work in the UK, NI and proof of address

**WHY CHOOSE US?**

As well as competitive pay rates, you will be entitled to an award winning range of benefits including:

- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more

**OUR APPROACH TO DIVERSITY & INCLUSION**

**BE AN ESSENTIAL PART OF EVERYDAY LIFE**
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

UKIDSCEJ



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