Airline Customer Experience Specialist
5 months ago
Temporary - 12 Month Secondment
Position: First Line Manager (Airline Customer Experience Specialist)
Contract Type: Temporary - 12 Month Secondment
Location: Bristol Airport
**Salary**: £33,800 + performance related bonus
Shift Pattern: 12 hour shifts, 4 on 4 off (covering a 24hour service) 0300am-1500pm & 1500pm-0300am
**WHAT DOES THE ROLE ENTAIL?**
- Drive the easyJet vision of being the most loved European airline by ensuring an industry leading customer experience is delivered at your airport.
- Understand and drive CSAT performance and ensure all Customer impacting policy changes are successfully embedded on the ground.
- Proactively engage with Ground Crew to drive standards and ensure compliance to procedure.
- Coordinate actions to improve customer experience and address concerns in times of disruption.
- Drive a culture of making travel easy by identifying areas of improvements within the customer journey.
**WHAT DO WE NEED FROM YOU?**
- Experience working in a lean environment - able to work within (and continuously develop) structured ways of problem solving and operational improvement.
- Demonstrate the ability to take control of difficult situations and manage them until resolution, and inspire others to deliver outstanding service.
- Strong teamwork and communication skills, as you will be working closely with a diverse group of colleagues and airline personnel.
**WHAT DOES THE SECURITY PROCESS LOOK LIKE?**
- Full 5 years address history
- Complete 5 years reference history (employment/education/benefit claim/character)
- Evidence of your right to work in the UK, NI and proof of address
**WHY CHOOSE US?**
As well as competitive pay rates, you will be entitled to an award winning range of benefits including:
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more
**OUR APPROACH TO DIVERSITY & INCLUSION**
**BE AN ESSENTIAL PART OF EVERYDAY LIFE**
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
UKIDSCEJ
-
Director - Airline Retail
6 days ago
Bristol, United Kingdom BlackCode Full timeDirector – Airline, Consulting, PSS, NDC, Offer & Order Management.Newly created Director opportunity for a leading Travel Technology company specialising within the Airline industry.As a key part of the Leadership team, you will help shape and drive a breadth of exciting and transformational solutions across an Airline client base.Growing fast and as a...
-
Airline Operations Supervisor
2 weeks ago
Bristol, Bristol, United Kingdom ABM UK Full timeSalary: £33,710 per annumAbout the Role:We are seeking a highly skilled and experienced Airline Operations Supervisor to join our team at Bristol Airport. As a key member of our operations team, you will be responsible for ensuring the effective supervision and performance management of staff.Key Responsibilities:Operational Management: Ensure that all...
-
Airline Operations Associate
4 days ago
Bristol, Bristol, United Kingdom CV-Library Full timeUnlock Your PotentialAre you a motivated and adaptable individual looking to take the next step in your career? As a Check-In Agent, you will play a vital part in ensuring the smooth operation of airline check-in processes. With a competitive hourly rate of £12.50 and a range of benefits, including uniform provision, PPE, and opportunities for overtime, we...
-
Regional Aviation Services Director UK South
2 weeks ago
Bristol, Bristol, United Kingdom easyJet Airline Company PLC Full timeJob SummaryWe are easyJet, a leading low-cost airline with a strong presence in Europe. As our Cabin Services Country Manager - UK South, you will be responsible for overseeing regional cabin services strategy, crew management, and operational excellence.Your Key ResponsibilitiesCrew Management: Lead and manage a team of experienced professionals to ensure...
-
Customer Experience Specialist
1 week ago
Bristol, Bristol, United Kingdom First Home Improvement Full timeJob DescriptionAs a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and promoting our products to customers in the local area. You will work closely with our sales team to identify customer needs and provide tailored solutions.This is a fantastic opportunity for individuals who enjoy working with people and...
-
Customer Experience Specialist
3 weeks ago
Bristol, Bristol, United Kingdom Monki Full timeAbout the Role:We are seeking a skilled Customer Experience Specialist to join our team at Monki. The ideal candidate will have a passion for delivering exceptional customer service and a strong understanding of retail operations.Key Responsibilities:Support Store Operations: Assist in the management of store operations, including opening and closing...
-
Customer Experience Specialist
4 weeks ago
Bristol, Bristol, United Kingdom Marston's Full timeThe Lost & Found is a mystical destination where mixology and cuisine come together in a decadent setting. We are seeking a Customer Experience Specialist to join our team, passionate about making customer experiences memorable. As a member of our team, you will be knowledgeable about our menu, able to recommend dishes and drinks to customers, and provide...
-
Customer Experience Specialist
2 days ago
Bristol, Bristol, United Kingdom Pertemps Full timePertemps is seeking an experienced Customer Experience Specialist to join our team in North Bristol. This role is perfect for someone who is passionate about delivering outstanding customer experiences and has a strong background in customer service.">The successful candidate will have excellent communication skills and be able to work well under pressure....
-
Customer Experience Specialist
2 weeks ago
Bristol, Bristol, United Kingdom Schuh Full timeAbout the RoleWe're seeking a highly skilled Customer Experience Specialist to join our team in Bristol. As a key member of our store staff, you'll play a vital role in delivering exceptional customer service and creating a memorable shopping experience for our customers.What You'll DoYou will be the voice of our brand, ensuring that every customer...
-
Customer Experience Specialist
1 week ago
Bristol, United Kingdom DiverseJobsMatter Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.Key ResponsibilitiesProvide outstanding customer service...
-
Customer Experience Specialist
1 week ago
Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full timeJob Summary:\We are seeking a Customer Experience Specialist to join our team at Wessex Garages Holdings Ltd.\ In this role, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our service department.\ \r Handle customer inquiries and provide clear and accurate solutions to any issues.\r Liaise with...
-
Senior Customer Experience Specialist
3 weeks ago
Bristol, Bristol, United Kingdom RAC Motoring Services Full timeAbout The RoleRAC Motoring Services has an exciting opportunity for a Senior Customer Experience Specialist to work within our Customer Experience Team on a 6-Month Fixed Term Contract.As a Senior Customer Experience Specialist, you will analyse and report on both regulatory adherence and member experience being delivered across all channels. Through...
-
Sales and Customer Experience Specialist
7 days ago
Bristol, Bristol, United Kingdom Line Up Aviation Full timeAbout the JobWe are seeking a Sales and Customer Experience Specialist to join our team in Bristol on an initial 3-month contract. As a key member of our sales team, you will focus on delivering exceptional customer experiences and driving sales through various channels.Key ResponsibilitiesProvide personalized product demonstrations and advice to customers,...
-
Customer Experience Specialist
11 hours ago
Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full timeJob Description: Customer Experience Specialist - Vehicle ServicesWe are recruiting a highly motivated and experienced Customer Experience Specialist to join our vehicle services team at Wessex Garages Holdings Ltd. This role offers a unique opportunity to make a real impact on our customers' experiences and drive business growth.About the Role:- Handle...
-
Customer Experience Engineer
1 week ago
Bristol, Bristol, United Kingdom Virgin Media Full timeJob OverviewAs a Customer Experience Engineer - Field Specialist with Virgin Media, you will play a critical role in delivering exceptional customer experiences.
-
Customer Experience Trainer
1 week ago
Bristol, Bristol, United Kingdom The Growth Consultants Full timeJob Title: Training SpecialistAt The Growth Consultants, we're seeking a skilled Training Specialist to spearhead engaging training programs for our Customer Service team and Sales Specialists. As a key member of our organization, you'll play a crucial role in shaping the future of customer experiences.The ideal candidate will be passionate about helping...
-
Customer Experience Specialist
6 months ago
Bristol, United Kingdom Motability Operations Full time**About The Role**: Do you get a kick out of helping others and making a difference? Do you want a new job changing lives? As a Customer Experience Specialist at Motability Operations, you should expect to do all that and more by delivering outstanding customer service above the norm. Join our team and you’ll discover our working environment is quite...
-
Customer Experience Specialist
7 days ago
Bristol, Bristol, United Kingdom OVO Energy Full timeAbout OVO Energy">We're a pioneering energy company dedicated to making net zero possible for everyone. Our innovative approach to energy has earned us numerous awards, and we're proud to be a leader in the industry.">Salary: £25,000 (estimated starting salary)">This role involves working with customers to provide outstanding service and educate them on our...
-
Customer Experience Specialist
11 hours ago
Bristol, Bristol, United Kingdom DFS Furniture PLC Full timeRetail Sales Advisor Summary: As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every customer has a positive experience in our showroom.Key Responsibilities:Guide customers through the buying journey, identifying their needs and preferences.Ensure the showroom is always looking stunning and...
-
Customer Experience Specialist
5 months ago
Bristol, United Kingdom Motability Operations Full time**About The Role**: Are you passionate about helping others and making a difference? Do you want a job changing people’s lives? Then join our team to embark on an exciting career journey as our Customer Experience Specialist! You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for...