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Customer Experience Trainer

1 month ago

Bristol, Bristol, United Kingdom The Growth Consultants Full time
Job Title: Training Specialist

At The Growth Consultants, we're seeking a skilled Training Specialist to spearhead engaging training programs for our Customer Service team and Sales Specialists. As a key member of our organization, you'll play a crucial role in shaping the future of customer experiences.

The ideal candidate will be passionate about helping learners reach their full potential through knowledge and skill development. You'll thrive on the challenge of delivering interactive and impactful training sessions that drive results.

About the Role:

  • Lead blended training programs covering key topics to enhance customer experiences.
  • Develop and deliver engaging training content that meets the needs of diverse learner groups.
  • Collaborate with Coordinators to schedule training and meet deadlines using Learning Management Systems.
  • Facilitate virtual and in-person training sessions for groups of approximately 10 learners.

Requirements:

  • A clear communicator who can simplify complex information.
  • Proven experience delivering engaging and effective training in various formats.
  • Familiarity with a range of training theories, methods, and tools.
  • Strong time management and organisational skills.

Benefits:

  • Competitive salary ranging from £38,000 - £41,500 per annum.
  • Flexible working arrangements.
  • Supportive and collaborative team environment.
  • Opportunities for professional development.

Why Join Us?

  • Be part of a forward-thinking company leading the charge in revolutionising customer service excellence.
  • Work alongside a collaborative and supportive team that values innovation, creativity, and mutual respect.