Airline Operations Supervisor

1 week ago


Bristol, Bristol, United Kingdom ABM UK Full time

Salary: £33,710 per annum

About the Role:

We are seeking a highly skilled and experienced Airline Operations Supervisor to join our team at Bristol Airport. As a key member of our operations team, you will be responsible for ensuring the effective supervision and performance management of staff.

Key Responsibilities:

  • Operational Management: Ensure that all Airport Authority Service Level Agreements are met and maintained, and the standards of service carried out meet the Company quality standards and the requirements of the airline.
  • Culture of Excellence: Promote a culture of service excellence and maintain a professional image, both personally and corporately – champion legendary service.
  • Passenger and Customer Complaints: Manage the resolution of passenger and customer complaints within the given timescale and be the first point of call for all customer-related issues.
  • Equipment Maintenance: Ensure all equipment is operational and deployed.

Engagement:

  • Airline Partnerships: Proactively meet and engage with airlines on a regular basis to discuss any issues.
  • Customer Contact: Maintain effective customer contact, report on service delivery, and resolve any problems in a timely manner.
  • Communication: Establish and maintain good relationships and lines of communication with client airlines and companies such as ground handlers, caterers, etc.

Reporting:

  • Daily Data Analysis: Undertake daily data analysis of Power Bi and detail any performance deviations and actions taken to address.
  • Weekly and Monthly Reports: Provide detailed weekly and monthly reports covering all operational aspects of the week's/month's operation.

Requirements:

  • Previous Experience: Previous experience of primarily working in a similar role is desirable.
  • Management Experience: A minimum of 2 years' management experience, ideally within Aviation.
  • Skills and Qualifications: Must have excellent communication and interpersonal skills, flexibility, innovation, achievement orientation, energy/drive, and the ability to work well under pressure.


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