Reception Shift Leader

4 weeks ago


Southampton, United Kingdom Macdonald Hotels Limited Full time

telHotelHotelHotelHotel_**About us**:_

Macdonald Botley Park Hotel & Spa is one of the finest 4-star hotels in Southampton. Set in the heart of Hampshire, our hotel offers the best locations and good facilities. With direct access to Southampton airport, Eastleigh, Portsmouth and the M3, our hotel is famous for family holidays, business, and weddings. Our hotel is a perfect venue for celebrations, events, and conferences; we boast superb hotel accommodation, stylish meeting and function rooms, a luxurious spa with a range of state-of-the-art Life Fitness equipment and professional, courteous service.
- **About a role**:_

As a Macdonald’s Reception Shift Leader, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guest’s expectations. As a Reception Shift Leader, you will oversee all aspects of the front office (including registration, porter services, connectivity lounge service, telephone services, concierge services, and guest reservations) to deliver a unique guest experience and brings the brand to life.
- **Outline Job Description**:_
- Ensure front office staff provide guests with prompt service, professional attention, and personal recognition.
- Manage day-to-day staffing requirements, plan, and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
- Motivate and engage the team to work towards team goals.
- Ensure staff are adequately trained and have the tools and equipment to perform job duties.
- Support in developing plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
- Serve as the Manager on duty on a rota basis, taking ownership of the safety and security of the Hotel during your shift.
- Ensure the department is compliant with brand standards and action audit feedback promptly and effectively.
- Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
- Ideally, I have used OPERA or Fourth Hospitality but not essential

This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.
- **Salary**:_ £10.75 per hour

Min 1 year of experience
- **Benefits**:_
- Competitive rates of pay at all levels
- Uniform provided
- Parking available on-site
- Free meals when on duty
- Accommodation available on request
- Generous discount on regular room rates
- Referral programme
- 25% off food, drink, and spa treatments across the group
- 20% discount on golf
- Free use of our leisure, pool, and gym facilities at off-peak times
- Auto-enrolment into our pension scheme and life assurance
- Access to the Employee Assistance Programme through Hospitality in Action

**Job Types**: Full-time, Permanent

**Salary**: £10.75 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Shift availability:

- Day shift (required)
- Night shift (required)

Work Location: In person

Reference ID: Reception Shift Leader



  • Southampton, United Kingdom Macdonald Hotels Limited Full time

    telHotelHotelHotelHotel_**About us**:_ Macdonald Botley Park Hotel & Spa is one of the finest 4-star hotels in Southampton. Set in the heart of Hampshire, our hotel offers the best locations and good facilities. With direct access to Southampton airport, Eastleigh, Portsmouth and the M3, our hotel is famous for family holidays, business, and weddings. Our...

  • Reception Team Leader

    4 weeks ago


    Southampton, United Kingdom Spire Healthcare Full time

    **Reception Team Leader | Administration | Private Hospital | Competitive Salary | Full-Time/Permanent | Southampton** Spire Southampton are recruiting for an experience Team Leader to join their Reception on a full-time, permanent basis. This role is to manage the hospital receptions, ensuring an exemplary level of high customer service to all patients,...


  • Southampton, United Kingdom Spire Healthcare Full time

    **Reception Team Leader | Administration | Private Hospital | Competitive Salary | Full-Time/Permanent | Southampton** Spire Southampton are recruiting for an experience Team Leader to join their Reception on a full-time, permanent basis. This role is to manage the hospital receptions, ensuring an exemplary level of high customer service to all patients,...


  • Southampton, United Kingdom Mayflower Theatre Full time

    **New vacancy** MAST is a multi-art form venue presenting and producing theatre, dance, music, comedy, spoken word and family shows. We work with the best touring companies and local artists to present a diverse, vibrant, high-quality artistic programme, alongside our own MAST productions and co-productions. We are looking for an experienced Team Leader to...


  • Southampton, United Kingdom Mayflower Theatre Full time

    **New vacancy** MAST is a multi-art form venue presenting and producing theatre, dance, music, comedy, spoken word and family shows. We work with the best touring companies and local artists to present a diverse, vibrant, high-quality artistic programme, alongside our own MAST productions and co-productions. We are looking for an experienced Team Leader to...


  • Southampton, United Kingdom The Regents Park Full time

    Job Summary: The Regents Park Pub is a community pub, with a large beer garden. We offer food and drink and have a lot of weekly/monthly events. We are seeking a highly motivated and experienced Shift Leader to join our small team in the hospitality industry. As a Shift Leader, you will be responsible for: - Working busier shifts, helping the on shift team...


  • Southampton, United Kingdom The Regents Park Full time

    Job Summary: The Regents Park Pub is a community pub, with a large beer garden. We offer food and drink and have a lot of weekly/monthly events. We are seeking a highly motivated and experienced Shift Leader to join our small team in the hospitality industry. As a Shift Leader, you will be responsible for: - Working busier shifts, helping the on shift team...


  • Southampton, United Kingdom Lidl Full time

    Summary £29,000 - £36,000 per annum | 30-35 days' holiday (pro rata) | 10% in-store discount Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re consistent, proactive and not afraid of hard work. Just like you. As a Shift Leader at Lidl, you’ll help run operations across our 14 warehouses,...


  • Southampton, United Kingdom Lidl Full time

    Night Shift Summary £29,000 - £36,000 per annum | Night Shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re consistent, proactive and not afraid of hard work. Just like you. As a Shift Leader at Lidl,...


  • Southampton, United Kingdom Leader Group Full time

    The Leader Group are looking for experienced support workers (experience in Children's residential preferred but not essential) - Do you have experience working with vulnerable client groups? - Want to make a difference to the lives of vulnerable children? - Can you create a loving, nurturing environment? - Be flexible in shift pattern and commit to long...


  • Southampton, Southampton, United Kingdom The Regents Park Full time

    Job Summary:The Regents Park Pub is a community pub, with a large beer garden. We offer food and drink and have a lot of weekly/monthly events. We are seeking a highly motivated and experienced Shift Leader to join our small team in the hospitality industry.As a Shift Leader, you will be responsible for:Working busier shifts, helping the on shift team with...


  • Southampton, United Kingdom Lidl Full time

    Summary £29,000 up to £36,000 per annum | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re consistent, proactive and not afraid of hard work. Just like you. As a Shift Leader at Lidl, you’ll help run operations in...

  • Hotel Team Leader

    3 weeks ago


    Southampton, United Kingdom Ibis Southampton Full time

    Looking to join a culture of service and achievement beyond limits? We are hiring a Hotel Team Leader! This could be the next step for you into a Management position within Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here! As one of our 'Hotel Team Leaders you will: -...

  • Hotel Team Leader

    3 weeks ago


    Southampton, United Kingdom Ibis Southampton Full time

    Looking to join a culture of service and achievement beyond limits? We are hiring a Hotel Team Leader! This could be the next step for you into a Management position within Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here! As one of our 'Hotel Team Leaders you will: -...

  • Apprentice Reception

    4 weeks ago


    Southampton, United Kingdom Hilton Full time

    Apprentice Reception As a Guest Service Agent Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Guest Service! **Benefits and Pay** - PS11 per hour, plus service - Free meals on duty - Holiday: 28 days including bank...


  • Southampton, United Kingdom Hilton Full time

    Apprentice Reception As a Guest Service Agent Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Guest Service! **Benefits and Pay** - PS11 per hour, plus service - Free meals on duty - Holiday: 28 days including bank...

  • One Stop

    4 weeks ago


    Southampton, United Kingdom Tesco Full time

    You will be responsible for **As a Shift Leader, My role involves**: - Coordinate the team to deliver the easiest shopping trip in the community - Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety. - Being the go-to person for colleagues in the absence of the Store...


  • Southampton, United Kingdom Spire Healthcare Full time

    **Reception Administrator | Administration | Competitive Salary | Full-Time, Permanent | Southampton** Spire Southampton is recruiting for an experienced Administrator to join their Reception team on a full-time, permanent basis. Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We...

  • Hotel Team Leader

    1 week ago


    Southampton, Southampton, United Kingdom Ibis Southampton Full time

    Looking to join a culture of service and achievement beyond limits?We are hiring a Hotel Team Leader This could be the next step for you into a Management position within Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career hereAs one of our 'Hotel Team Leaders you will:Supervise...

  • Reception Supervisor

    3 weeks ago


    Southampton, United Kingdom Leonardo Hotels Full time

    **Job Ref**:JI18230 **Branch**:Leonardo Hotel Southampton **Location**:Leonardo Hotel Southampton **Salary/Benefits**:Hotel Benefits and Career Opportunities **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:on Rota Base **Hours per week**:40 Hours a week **Posted date**:15/03/2023 **Closing date**:28/04/2023 Be Yourself - Be a...