Reception Team Leader

3 days ago

Southampton, United Kingdom Spire Healthcare Full time

**Reception Team Leader | Administration | Private Hospital | Competitive Salary | Full-Time/Permanent | Southampton**

Spire Southampton are recruiting for an experience Team Leader to join their Reception on a full-time, permanent basis.

This role is to manage the hospital receptions, ensuring an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer’s expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital, operating within established policies and procedures.

Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments

**Duties and responsibilities**:

- To be responsible for the overall management and day-to-day supervision of the hospital receptions
- To effectively manage departmental staff, including resolving any performance issues, ensuring adequate staffing levels at all times.
- Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
- Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.

**Who we're looking for**:

- Experience of working on a reception or in a similar customer facing environment
- Basic knowledge of hospital systems (or similar), including processes and procedures
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally
- Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels

**Working Hours**:37.5 hours. Shift times varies between 6am-21.00

**Contract Type**:Permanent

**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.

**Our Values**

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

**_For us, it's more than just treating patients; it's about looking after people._

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