Customer Service Administrator

1 month ago


Old Trafford, United Kingdom PropCall Full time

**Company Overview**:
PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7.

**Overview**:
Reporting to the Customer Service Co-Ordinator, the Customer Service Administrator is responsible for handling inbound calls during the daytime operation between 9-5. The Customer Service Administrator will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner.

**Key Responsibilities**:

- Handling inbound calls, tailoring each call to the needs of the individual client.
- Proactively processing each inbound call.
- Ensure all call notes are recorded accurately in a clear and informative manner.
- Present a professional company image on behalf of our clients.
- General customer service and administrative tasks.

**Preferred Skills & Education**:

- Experience within the customer service industry.
- Experience within the hospitality industry.
- Experience within the Retail industry

**Personality & Characteristics**:

- Excellent communication skills, both verbal and written.
- Customer focussed attitude.
- Good listening skills.
- Polite and friendly.

We offer excellent opportunities for development and progression, always favouring our existing colleagues for internal vacancies. As a fast growing company, you could contribute & influence our direction as a great place to work.

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking

**Experience**:

- Retail, Hospitality or Contact Centre: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Reference ID: PTCSMAY2024
Expected start date: 28/05/2024



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