Customer Service
3 weeks ago
**Job Role**: Customer Service / Maintenance Co-Ordinator (Evenings/Weekends)
**Contract Type**: Part Time, Fixed Term Contract (November to January)
**Working Pattern/Hours**:Monday (6pm-11pm), Tuesday (6pm-11pm) and Saturday (10am-8pm).
**Starting salary**:£10.43 per hour
**Company Overview**: PropCall are a specialist out of hours service for the property management industry. We provide telephone answering, remote concierge and CCTV operating services for small and medium-sized enterprises in the property sector. Working with businesses including residential estate and lettings agents, block management firms, student letting companies and developers, we’ve already built a glowing reputation in one of the UKs most financially secure and promising sectors.
**Job Overview**: Reporting to the Property Manager, the Maintenance Co-Ordinator is responsible for providing a high-level and standardised service on behalf of PropCall’s clients, namely the efficient scheduling and organisation of contractors to emergency maintenance issues.
**Job Level**: Line Worker
**Key Responsibilities:
- **
- Providing a high level of customer service on all calls.
- Administering the accurate and informative recording and processing of calls.
- Organisation of contractors.
- Administration of the online maintenance system.
**Preferred Skills & Education:
- **
- Experience within the customer service industry.
**Personality & Characteristics:
- **
- Excellent communication skills, both verbal and written.
- Customer focused attitude.
- Solutions orientated.
- Friendly and polite.
**Job Types**: Part-time, Fixed term contract
Contract length: 2 months
**Salary**: From £10.43 per hour
Expected hours: 18 per week
**Benefits**:
- Casual dress
- Company events
Work Location: In person
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