Customer Service

2 weeks ago


Old Trafford, United Kingdom PropCall Full time

**Job Role**: Customer Service / Property Assistant (Evenings/Weekends)

**Contract Type**: Part Time

**Working Pattern/Hours**:Monday (5pm-10pm), Tuesday (5pm-10pm) and Sunday (9am-5pm)

**Starting salary**:£10.43 per hour

**Company Overview**: PropCall are a specialist out of hours service for the property management industry. We provide telephone answering, remote concierge and CCTV operating services for small and medium-sized enterprises in the property sector. Working with businesses including residential estate and lettings agents, block management firms, student letting companies and developers, we’ve already built a glowing reputation in one of the UKs most financially secure and promising sectors.

**Job Overview**: Reporting to the Senior Property Manager, the Property Assistant is responsible for providing PropCall’s out-of-hours property management service. The Property Assistant is responsible for providing a high-level and standardised service on behalf of PropCall’s clients, in addition to the efficient organization of contractors.

**Job Level**: Line Worker

**Key Responsibilities:

- **
- Handling PropCall’s out-of-hours calls.
- Triaging caller requests and assisting to resolve emergency maintenance issues over the phone where possible.
- Administering the accurate and informative recording and processing of calls.
- Providing a high level of customer service to all out of hours calls.
- Organisation of contractors.
- Administration of the online maintenance system.
- Regular CCTV monitoring.

**Preferred Skills & Education:

- **
- Experience within the customer service industry.
- Experience within the property industry, ideally property management.
- SIA CCTV Licence (desirable).

**Personality & Characteristics:

- **
- Excellent communication skills, both verbal and written.
- Customer focused attitude.
- Solutions orientated.
- Friendly and polite.

**Job Type**: Part-time

**Salary**: From £10.43 per hour

Expected hours: 18 per week

**Benefits**:

- Casual dress
- Company events

Work Location: In person



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