Customer Service
Found in: beBee S GB - 2 weeks ago
Would you like to work for a multi-national logistics operation?
Customer Service – Road Freight
The Customer Service Executive will ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the Road Freight Department.
Main Duties and Responsibilities:
• Weekly completion and sending of KPI Reports.
• Ensure shipper’s commercial invoices have the required customs information.
• Monitor weekly PODs outstanding.
• Submit clearances with 3rd Party Brokers.
• Maintaining log of customer claims.
• Handle customer calls and deal with customer queries.
• Track & Trace of inbound shipments.
• Informing customer of transit times.
• Must apply attention to detail and ensure accuracy of data input at all times.
• Provide solutions and initiative and understand customer’s need to improve customer experience.
• Ensure high customer satisfaction level to retain customers.
• Manage daily complaints and ensure timely resolution.
• Maintain good and appropriate records on customer management system.
• Handle and assist escalated cases until customer is satisfied.
• Maintain good relationship with all internal stakeholders to ensure all departments are aligned and updated.
To be considered for this position, candidates must have previous experience working within freight preferably, road freight or transport logistics.
Proven experience of using logistics and transport management systems would be advantageous
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Customer Service Executive
Found in: beBee S GB - 1 week ago
Trafford Park, United Kingdom WR Logistics Full timeJob Title: Customer Service Executive Location: Trafford Park Hours: Monday - Friday / (Apply online only) Salary: £23,796 The Role - Customer Service Executive The Customer Service Executive will ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the...
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Customer Service Executive
Found in: beBee jobs GB - 1 week ago
Trafford Park, Trafford, United Kingdom WR Logistics Full timeJob Title: Customer Service ExecutiveLocation: Trafford ParkHours: Monday - Friday / (Apply online only)Salary: £23,796The Role - Customer Service Executive The Customer Service Executive will ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the Road...
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Customer Service
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Trafford Park, United Kingdom The Recpool Group Ltd Full timeWould you like to work for a multi-national logistics operation? Customer Service – Road Freight The Customer Service Executive will ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the Road Freight Department. Main Duties and Responsibilities: •...
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Customer Service
Found in: Whatjobs ES C2 - 6 days ago
Trafford Park, United Kingdom The Recpool Group Ltd Full timeWould you like to work for a multi-national logistics operation?Customer Service – Road FreightThe Customer Service Executive will ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the Road Freight Department.Main Duties and Responsibilities:• Weekly...
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Found in: Whatjobs ES C2 - 6 days ago
Fallings Park, United Kingdom Euro-Projects Recruitment Ltd Full timeCustomer Service Advisor * Customer Service jobs or Internal Account Manager jobs Wolverhampton WV1 * You need strong attention to detail (admin skills) + excellent customer service experience * You will be seeking customer service jobs or account manager jobs or sales coordinator jobs in the Wolverhampton, Wednesfield, Walsall, Heath Town regionAre you...
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