Customer Service Advisor
4 weeks ago
Location - Trafford Town Hall
Grade - Band 4
Salary - £26,421 to £28,770 per annum
Working pattern - Full Time 36.25 Hours
Contract type - Temporary for 12 months
Closing Date - 26th November at 23.59
This is a hybrid role with a mix of home and office-based working at Trafford Town Hall in Stretford.
Our HR and Payroll Customer Service Team responds to approximately 4,500 inbound calls and enquiries every month, from a diverse customer group of police officers, council and police staff, teachers and leisure employees.
- Strong customer service skills. Many of our customers are also our colleagues and we want to work together to resolve their queries.
- An excellent communicator who can deliver clear messages to customers
- Previous experience, preferably in a HR/payroll helpdesk environment
- A passion for HR and customer service
- Experience of using Microsoft office, outlook, excel and word
Further details are contained within the job description and person specification. The job description has been signposted to indicate at which stage of the process each criteria will be tested.
***
**A requirement of the vetting process is a minimum of 3 years residency in the UK.**
For an informal conversation about the role please contact Carol McBurnie, Service Delivery Manager, on 07580 697942.
**About the benefits**
**About the company**
Greater Manchester Shared Services provides payroll and human resource support to over 20,000 internal and external customers, including teachers, staff, police officers, leisure trusts and volunteers, running over 18 payrolls per month which are tailored to meet the needs of our customers. Our aim is to provide first class payroll, pension, and transactional HR services to your workforce.
Created in 2017 as the result of a pioneering partnership between Trafford Council and Greater Manchester Police. Our shared ambition is to create a compelling alternative to private sector payroll and pension administration.
Our services are delivered by a workforce which is second to none; well qualified individuals with a passion for customer service and outstanding technical knowledge.
The core values which are embedded within our service delivery model are:
Innovation; Leading the way
Integrity; doing the right thing
Individual; everything starts with you
Integrated; together we will
Greater Manchester Shared Services needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.
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