Customer Service
4 weeks ago
**Job Role**: Customer Service / Property Assistant (Weekends)
**Contract Type**: Part Time
**Working Pattern/Hours**:Saturday (8am-4pm) and Sunday (8am-4pm)
**Starting salary**:£10.43 per hour
**Company Overview**: PropCall are a specialist out of hours service for the property management industry. We provide telephone answering, remote concierge and CCTV operating services for small and medium-sized enterprises in the property sector. Working with businesses including residential estate and lettings agents, block management firms, student letting companies and developers, we’ve already built a glowing reputation in one of the UKs most financially secure and promising sectors.
**Job Overview**: Reporting to the Property Manager, the Property Assistant is responsible for providing PropCall’s out-of-hours property management service. The Property Assistant is responsible for providing a high-level and standardised service on behalf of PropCall’s clients, in addition to the efficient organisation of contractors.
**Job Level**: Line Worker
**Key Responsibilities:
- **
- Handling PropCall’s out-of-hours calls.
- Triaging caller requests and assisting to resolve emergency maintenance issues over the phone where possible.
- Administering the accurate and informative recording and processing of calls.
- Providing a high level of customer service to all out of hours calls.
- Organisation of contractors.
- Administration of the online maintenance system.
- Regular CCTV monitoring.
**Preferred Skills & Education:
- **
- Experience within the customer service industry.
- Experience within the property industry, ideally property management.
- SIA CCTV Licence (desirable).
**Personality & Characteristics:
- **
- Excellent communication skills, both verbal and written.
- Customer focused attitude.
- Solutions orientated.
- Friendly and polite.
**Job Type**: Part-time
**Salary**: From £10.43 per hour
Expected hours: 16 per week
**Benefits**:
- Casual dress
- Company events
Schedule:
- Weekends only
Work Location: In person
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