Warehouse Customer Administrator
6 months ago
Warehouse Administrator - Customer Controller
Monday - Friday 8.30 am until 5 pm ** Will do 3 hours weekend shift per 3 weeks
£11.77 per hour, 28 days holiday per annum pro rata
**Job Purpose**: To provide information, KPI reports and general administrative support within the Customer Service team including:
- Act as first point of contact for customer regarding booking and organisation of customer consignments.
- Accurately process orders using SAP system and in house system
- Provide information to Account Manager / Customer regarding late and failed deliveries including route causes
**Main Responsibilities and Objectives**
- Ensure all customer consignments are booked with supplier and created on in house system for delivery as per customer requirements
- Liaise with Planning Teams to ensure consignments are collected and delivered to specific customer requirements
- Act as point of contact for customer regarding queries prior to collection / after delivery
- Complete daily / weekly / monthly KPI reports within specific deadlines
- Investigate late / failed deliveries to provide Route Cause information to customer and Account Manager
- Ensure accuracy of information reported at all times
- Update required logs / spreadsheets daily
- Proactively manager performance, chasing planning for late planned loads to improve DOT
**Other General Administration Duties**
- Ensure all consignments are rated accurately and within agreed timescales
- Organise return / redelivery movements with customer
- Support Driverline Team as required
- Pallet sortation administrative control
- Ad hoc Stock Control duties
**Skills Required**:
Previous experience of SAP required
**Job Types**: Full-time, Temp to perm
**Salary**: £11.77 per hour
**Benefits**:
- Company pension
- Employee discount
- On-site parking
**Experience**:
- Warehouse Administration: 1 year (required)
Work Location: In person
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