HR Advisor
3 weeks ago
**REED HR are recruiting - HR Shared Services Advisor - TEMP 6 months - Epsom**
**£15-£18 per hour**
**Full time - 37.5 hours per week**
**Desirable Criteria**
- Stakeholder management and customer interaction within an HR Shared Service operation with multi-country and multi-cultural teams
**Responsibilities**
- Signpost and transfer employees to other HR service lines where appropriate. Supporting HR Centre services teams with HR Services policies and processes
- Use initiative to effectively and efficiently manage individual workload within the case management system.
- Build excellent working relationships with Business Leaders, HR teams, employees and key stakeholders
- Provide a professional advisory and administrative service to business colleagues across a broad range of HR queries and processes.
- Supporting with complex case management, producing correspondence, handling customer queries, monitoring reports and documentation
- Support the HR Shared Services Senior Advisors reviewing proposed changes to policy /service improvements ensuring they are compliant and support process delivery standards
- Maintain and update online HR policy and procedure reference documentation - Knowledge Base
- Provide skills and knowledge to efficiently deliver an outstanding performance against agreed SLAs
- Work with HR Shared Services Senior Advisors to support resolution of cases from managers and employees escalated by the HRC to comply with Governance requirements and service SLAs
- Manage delivery of assigned tasks and queries within the scope of personal and team workload and agreed handoffs
- Identifying customer needs, seeking and providing effective solutions to their queries
- Operate within agreed service delivery boundaries and hand offs
- Ensure current statutory and legislative requirements are being complied with
- Use the case management and HR system to record and maintain accurate records about activities and tasks undertaken, update HRMS as required
- Pro-actively support and deliver excellent customer experience
- Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery of the HR Shared Service.
- Liaise with teams within HR Services, HR Business Partners and Centres of Expertise for escalation and resolution of queries and cases
- Support the Team Leaders and HR Shared Services Senior Advisor in the delivery of key projects.
- Leading and delivering a variety of improvement and service projects.
- Identify and raise continuous improvement opportunities to the HR Shared Services Senior Advisor
- Keep up to date with future trends in HR Services and participate in internal HR Innovation and Improvement forums
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