People Operations Advisor

2 weeks ago

Epsom, United Kingdom Atkins Full time

**Key stakeholders**:
People Operations Leader, People Operations Manager, People Operations Partners, People Advisors, HRC, HRBPs

**Overview**:
The People Operations team - Employee Relations, is key to supporting the business in all employee relations issues, major projects and initiatives, delivering first class advisory services and driving change. The Operations team provide employee relations support in all these areas ensuring compliance with our own professional standards and the external legal framework, whilst enabling the business to manage risk. Their understanding of employment law changes, and experience of day to day operations management drive our policies and procedures, which are adapted/improved as necessary. The relationship with our clients is effective and efficient, delivering to the highest level of customer satisfaction.

**Role Summary**:
The People Operations Advisor supports the business with first line HR queries. The People Operations Advisor will provide a consistently great customer experience making sure advice is delivered optimally, meeting all policy and compliance requirements bringing ED&I into all aspects of the role. Working inclusively with key stakeholders and building collaborative partnerships.

**Key Accountabilities**:

- Management of ER cases and projects as appropriate
- Provide advice and support to managers and coach, influence, challenge as necessary
- Signpost employees to other HR service lines where appropriate. Supporting HR Centre services teams with HR Services policies and processes
- Use initiative to effectively and efficiently manage individual workload within the case management system
- Build excellent working relationships with HR teams, employees and key stakeholders in both the UK and Europe, building a strong relationship with the HR Centre team in Bangalore
- Provide a professional advisory and administrative service to business colleagues across a broad range of HR queries and processes with focus on Employee Experience
- Supporting with complex case management, producing correspondence, handling customer queries, monitoring reports and documentation
- Ensure current statutory and legislative requirements are being complied with
- Use the case management and HR system to record and maintain accurate records about activities and tasks undertaken, update HRMS as required
- Leading and delivering a variety of improvement and service projects
- Identify and raise continuous improvement opportunities
- Project delivery as part of a specialist team
- Manage workload in a timely manner ensuring effective delivery in line with policy
- Review key learning points from cases/projects both for the business and HR. Share learning to support changes, improvements or learning activities
- Ensure the management of end to end processes in line with customer needs whilst maintaining legal and compliance requirements
- Carry out risk analysis as appropriate

**Requirements**:

- Ability to work collaboratively
- Customer focus with a drive to deliver
- The courage to challenge or influence to allow the right decisions to be made
- Generalist HR advisory experience across a range of HR activities/processes with specialism in one or more HR process areas
- Diagnostic and analytical skills with the ability to listen actively, ask probing questions and analyse requirements
- Ability to identify and address or escalate risk
- Persuasion and influencing skills
- Outstanding customer focus and the ability to manage customer requirements through a partnership approach

**Meeting your needs**:
When you start with us, you'll enjoy **_"Total Reward"_**, a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need.

**Training**:
Atkins is committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

**More about us**:
Atkins, a member of the SNC-Lavalin Group, is a leading global consultancy with over 80 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world. Atkins, ranked as one of LinkedIn’s Top 25 Companies, where UK professionals want to work and stay once they join.

Check out some of our recent, most exciting projects.

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