Payroll Advisor

**Payroll Advisor**

**Location: Epsom**

**Rate: up to £22.50ph**

**Contract duration: intial 4 weeks**

The work of the Payroll team is key to supporting the business, line managers and employees in all things Payroll related. Our services need to be delivered with passion and commitment, providing a consistently great customer experience. Our services needto be delivered on time, accurately and demonstrating optimal efficiencies and service standards, whilst meeting all legislative, policy and compliance requirements. The Payroll team also has a responsibility for ensuring continuous improvement in our servicedelivery
- continually reviewing how our Payroll systems, processes, data and people are optimised to make the service even better. Taking a pro-active approach to leading change as well as responding to business requirements.

The Senior Payroll Adviser will work collaboratively with the the People Hub in Bangalore to deliver an effective and efficient Payroll service to all managers and employees.

The Senior Payroll Advisor will support the Payroll Manager in ensuring the measurement and reporting of customer satisfaction takes place and that outcomes are deployed into our Service Improvement Programme, to ensure high levels of customer satisfactionare maintained on an ongoing basis. The Senior Payroll Advisor will support the Payroll Manager with all service complaints/escalations, ensuring the engagement of key stakeholders and the implementation of lessons learnt.

**Requirements**:
**Qualifications and Experience**
- Significant demonstrable success in a senior Payroll role, with a preference to where this has included working with an HR offshored service delivery model.
- A detailed understanding of current Payroll legislation and compliance.
- Experience of International Payrolls; including both in-bound and out-bound requirements, would be an advantage.
- Excellent understanding and experience of working with Payroll systems, where experience of Oracle is preferable.
- Demonstrable experience of working with Flexible Benefit Programmes and Salary Sacrifice arrangements.
- Experience of delivering payroll projects, alongside the operational delivery.
- Experience of reviewing systems, processes, data and people and making recommendations for change to ensure continual service improvement.
- Experience of working within an in-house Payroll environment.

**Essential Capabilities**
- Ability to manage diverse stakeholders and create a strong customer centric culture within a Payroll operation.
- Ability to prioritise business requirements appropriately through a collaborative partnership approach.
- Relationship management skills working with partner/service providers internally and externally.
- Experience of coaching and mentoring team members.
- Proven experience of advising and supporting internal and external stakeholders.
- Experience of working as part of a project team and managing project workstreams.
- Experience of reviewing systems, processes, data and people and making recommendations for change to ensure continual service improvement.
- Experience of measuring and reporting on customer satisfaction and KPI/SLA achievement using outputs to drive change decisions. With experience of handling escalations and non-compliance.
- Discreet with the ability to handle confidential and sensitive situations.

**Responsibilities**
- Support the Payroll Manager in ensuring the skills and experience of the HR Shared Services Payroll team are mapped and gaps in knowledge are closed where there may be an impact on service delivery.
- In the absence of the Payroll Manager ensuring the pre-payroll processing tasks are completed, the payrolls are run, and the post processing tasks completed, all in a timely, accurate and compliant manner including the submission and retrieval of filesto/from HMRC.
- In the absence of the Payroll Manager balancing the net payment for the Payroll and the monthly Payroll reconciliation.
- Supporting the timely, accurate and compliant transition of employees who TUPE transfer to or from the Payroll.
- Help ensure that all internal and external audit requirements are met.
- Act as a point of escalation and arbitration to resolve complaints and long-standing or complex cases raised through Service Now the Company’s Case Management tool, or via senior stakeholders. Ensuring cause of the issue has been identified and lessonslearnt/remedial actions have been deployed. Act as a Senior Payroll Subject Matter Expert with direct involvement in operational Payroll cases where a greater level of seniority or experience is required.
- Ensure the measurement and reporting of customer satisfaction takes place and that outcomes are deployed into the HR Shared Services - Service Improvement Programme.
- Participate in all HR change programmes that have a direct impact on Payroll, including any testing and implementation of required changes to Payroll processes, acting as a Payroll SME for such programmes.
- Investigate new initiatives where efficiency and customer experience can be improved across systems, processes and ways of working.
- Build excellent working relationships with Business Leaders and key stakeholders of Payroll.

**Keep personal knowledge up to date through external networking and attending conferences bringing back leading edge and innovative Payroll thinking and sharing this with the team and HR Leadership. Communicating throughout the Payroll team, broaderHR and the business all changes to statutory and legislative requirements