Reservations Co-ordinator

4 weeks ago


Leeds, United Kingdom Livinc Full time

Livinc is an award-winning serviced apartment, aparthotel, and coliving agency. We supply serviced accommodation driven by a personal experience for both our suppliers and customers. Livinc is changing the rental market - we’re saying goodbye to complex and restricted living, and hello to fully flexible, all inclusive, fully furnished living at your fingertips.

We are a bookings platform offering serviced apartments, apart-hotels, and coliving spaces. Livinc was launched in 2020 and we have experienced exponential growth since inception - we now have over 2500 apartments on the platform and work with clients across the UK and the Middle East (soon to be branching out to Europe and Australia).

We are looking for a Reservations Co-ordinator to join our team at our Head Office in Leeds City Centre

**Key Responsibilities**:

- Converting enquiries, upselling the brand and product in a confident manner.
- Mystery shopping with competitors on a frequent basis.
- Sending booking confirmations for all reservations made via the telephone.
- Confident in drafting and checking booking confirmation and invoices.
- Supporting with onboarding of properties as needed.
- Updating booking sheets and meeting monthly targets.
- To attend any relevant meetings or training courses as required.

**Skills, Experience & Qualities**
- Must have customer relations experience
- Previous supervisory experience in a similar role (ideal, not essential)
- Excellent attention to detail
- Sales skills to maximise all reservations enquiries
- Excellent organisational skills
- Accountable and resilient
- Able to work under pressure
- Professional and adaptable approach in any given situation, such as, resolving complaints

**What we offer**
- Company Bonus Scheme.
- A stable, well established and friendly team.
- Group social events.
- Bike to Work Scheme
- High Street Discounts
- Excellent Staff discount room rates (including friends and family)
- Free onsite parking & many more

**Please note that this role may require you to work Weekends and Bank Holidays.**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Reservations: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: One location



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