Customer Service Executive
3 months ago
Imperial Personnel are working in partnership with our client in Mansfield, NG21 as an opportunity for a Customer Service Executive to join their team on a full-time basis has become available.
Our client is an independent contractor manager for the UK property damage industry and offer claim repair solutions.
**Duties**:
Working within a team of property claims handlers, to manage own case load of domestic property claims. You will be the first point of contact with a customer, it will be your responsibility to drive the claim through the process and help the customer’s return their home to normal including all points of contact. Key responsibilities include:
- Handle cases proactively of domestic property claims.
- To validate and assess insures liability for claims.
- Deliver claim declinature decisions accurately, informatively & timely.
- To understand and manage complaints.
**Hours**:
Our client’s business operating hours are 8-6 (shift pattern) with you working 37.5 hours per week, Monday - Friday.
Hybrid working will be an option once probation period is completed.
**Pay**:
£21,000+ doe
**Requirements**:
- GCSE A-C or equivalent in English and Maths.
- Excellent attention to detail and strong organisational details to manage own portfolio of property claims.
- Confident user of MS Office.
- CII or equivalent qualified would be desirable.
- Awareness and understanding of CDM regulation and experience of managing property claims would be advantageous.
- This role is advertised on behalf of Imperial Personnel who are acting as an employment agency._
**Salary**: From £21,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Mansfield, NG21 (required)
Work Location: In person
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