Customer Service Support

5 months ago

Mansfield, United Kingdom Fresh Start Recruitment UK Ltd Full time

**REF: 10912**

**Customer Service Support**

**Mansfield, Nottinghamshire**

**Monday to Friday, 9am to 3pm**

**£11 per hour, dependant on experience**

As an Internal Customer Service Support, you’ll be part of the Customer Service team supporting and managing customer accounts with exceptional organisation on behalf our client ensuring that business expectations are exceeded and that they wish to continue their relationship with the client.

**Key Responsibilities**
- Responsible for supporting the team to create quotes, order samples and follow-up the customer quote.
- Responsible for supporting team members in data input in collating and maintaining customer information.
- Responsible for supporting team members in the communication with others key to the customer fulfilment process, for example, requesting artwork internally and POs with suppliers externally and liaising with dispatch and process orders and repeat orders.
- Responsible for supporting team members to service, develop and grow accounts.
- Responsible for proactively developing accounts by becoming their trusted adviser.

**Skills required**
- Seek ways of perfecting things, raising standards, reducing errors and overcoming omissions.
- Work to a high specification in order to improve and maintain quality.
- Gather facts and figures, monitor self and others and achieve goals in a timely and factual manner.
- Enjoy the challenge of problem solving and come up with well thought through practical solutions.
- Listen, absorb and digest information and at the same time build upon stable relationships.
- Develop competence and expertise
- Draw conclusions by probing into things and contemplate the consequences of any action that is likely to be taken by proving the reliability of the information available.
- Seek direction and authority from others when and if appropriate and achieve set goals in a non-assertive and efficient manner.

This is a temporary to permanent position.

All respondents to this position must be eligible to live and work in the UK. Fresh Start Recruitment is an Equal Opportunities employer.

This vacancy is being advertised by Fresh Start Recruitment.

**Job Types**: Full-time, Temp to perm

**Salary**: From £11.00 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Mansfield, Nottinghamshire (required)

Work Location: In person

Reference ID: 10912

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