Customer Representative

2 months ago


Belfast, United Kingdom Touch Point Grp Full time

We are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients.

**Responsibilities**:

- Provide accurate and timely information to customers regarding products, services, and promotions
- Utilise effective phone etiquette to ensure positive customer interactions
- Up sell additional products or services to customers when appropriate
- Analyse customer feedback and provide suggestions for improving our products or services
- Collaborate with other team members to ensure seamless customer experiences

**Skills**:

- Strong interpersonal skills with the ability to build rapport with customers
- Ability to analyse information and make informed decisions
- Detail-oriented with strong organizational skills
- Ability to work well under pressure in a fast-paced environment

Join our team as a Customer Representative and make a difference in the lives of our valued customers.

**Salary**: From £24,495.65 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 27/03/2024



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