Customer Care Representative

7 months ago


Belfast, United Kingdom DEILLIORXZY Full time

**Job Description: Customer Care Representative**

**Location**: Belfast

**About DEILLIORXZY**: DEILLIORXZY is a dynamic and innovative company based in Belfast, dedicated to delivering outstanding service and solutions to our customers. We are seeking a motivated and empathetic Customer Care Representative to join our team and contribute to our commitment to excellence in customer service.

**Position**: Customer Care Representative

**Responsibilities**:

- Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and courteously.
- Maintain a deep understanding of our products/services to provide accurate information and assistance to customers.
- Handle customer complaints and concerns with empathy and escalate issues as needed to ensure resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Document customer interactions and maintain detailed records of inquiries, comments, and actions taken.
- Collaborate with other departments to address customer needs and improve overall customer experience.
- Follow up with customers to ensure their issues are resolved satisfactorily and provide feedback on recurring issues.

**Requirements**:

- Proven experience as a Customer Care Representative or similar customer service role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a customer-focused attitude.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and CRM software.
- Empathetic and patient demeanor with a positive attitude.
- Ability to work effectively both independently and as part of a team.

**How to Apply**: If you are passionate about delivering exceptional customer service and thrive in a collaborative environment, we encourage you to submit your CV for consideration.

**Job Types**: Full-time, Permanent

Pay: £13.00-£14.50 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person



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