Administrative Officer
3 weeks ago
**Details**:
**Reference number**:
- 328392**Salary**:
- £27,000- A Civil Service Pension with an average employer contribution of 27%**Job grade**:
- Administrative Officer- AO**Contract type**:
- Fixed Term**Length of employment**:
- For a period of up to 12 Months**Type of role**:
- Operational Delivery**Working pattern**:
- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:
- 31Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- This position is based at ANCHORAGE HOUSE LONDON, E14 2BE, FOX COURT SSCSA LONDON, WC1X 8HN, London CTS 10 Alfred Place, WC1E 7LR, London CTS Rolls Building (Tribunals), EC4A 1NLAbout the job
**Job summary**:
- Please refer to Job Description**Job description**:
**HM Courts & Tribunals Service**
**Directorate: London Region**
**Job Title: Administrative Officer**
**Number of Vacancies: 31**
**Locations: Tribunals offices at**:
**Rolls Building, 7 Rolls Building, EC4A 1NL**
**Import Building, 2 Clove Crescent, E14 2BE**
**Fox Court, 30 Brooke Street, EC1N 7RS**
**Alfred Place,** **10 Alfred Place, WC1E 7LR**
See ‘Location’ section below for further details
**Pay Span or equivalent grade: Administrative Officer (AO)**
**Duration: 12 months Fixed Term Contract**
**Salary: London (within M25): £27,000**
These positions are available for external applicants as well as existing civil servants on level transfer or promotion.
**New recruits to the Civil Service joining MoJ are expected to join at the band minimum.** For existing civil servants, where an employee accepts an FTC on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area. Secondments/ loans will be considered on an individual basis.
**Working Hours / Pattern**:
**Background**:
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within His Majesty’s Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service.
**Key Purpose**:
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.
**Essential Skills & Criteria**:
- Strong customer focus and service skills
- Experience of working in an administrative role in a customer focussed environment
- Proficient with IT and Microsoft Software packages
- Excellent communication and organisational skills
**Key Responsibilities**:
**Administration**
- Preparing papers and files for court, tribunals, hearings and meetings
- Producing court/tribunal documents
- General photocopying and filing
- Creating and updating records on in-house computer system and data input
- Post opening and dispatch
- Booking, preparing and organising meeting rooms, supporting training courses and other group activities
- Preparing meeting agenda, joining instructions, handouts etc
**Drafting**
- Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions
**Operations**
- Clerking civil and family courts, tribunals and hearings, ensuring papers & materials are available / up to date
- Assisting court users, supporting listing and rota management, checking files
- Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
- Handling counter (face to face), written and telephone enquiries
- To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
- To work as a team to problem solve, to assess the impact of
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