Customer Services Officer

6 months ago


Tewkesbury, United Kingdom HETAS Full time

**12 month contract (may lead to permanent), Full Time**
**Mon-Fri 37.5 hours**

HETAS and Woodsure are not for profit organisations working together for a cleaner, safer and sustainable environment. We are authorised by the government to approve biomass and solid fuel heating appliances, fuels and services, with plans to expand and diversify as part of a small group of independent not for profit companies.

Strong and practiced communication skills, both verbal and written, are essential. You will be able to prioritise your workload effectively and use MS Office confidently to record and report. A great teamwork ethic is also essential.

**Why work for us?**

Our office is based in a modern and inclusive working environment with easy access to/from Tewkesbury, Gloucester, Cheltenham & Worcester.

We offer a great workplace culture where employees are valued within a united, positiveand friendly team atmosphere, all working towards shared objectives. Employees have a heartfelt sense of ownership to achieve the organisation’s goals and are driven by our Values:

- **Integrity**:_ _We do what’s right _
- **Committed**:_We’re driven to add value_
- **Communication**:_ _We work together in a positive manner_
- **Innovation**:_ _We stand for continuous improvement_
- **Accountability**:_ _We empower each other to take ownership_

Our attractive and comprehensive benefits package includes:

- Annual salary review
- Annual surplus share scheme
- Christmas shutdown
- Company pension scheme
- Cycle to work scheme
- Discounted gym membership
- Early finish Fridays
- Employee assistance programme
- Employee retail discounts
- Free refreshments
- Funded social events
- General annual leave (28 days + bank holidays)
- Life Insurance
- Smart casual dress code

**CVs received from recruitment agencies will only be accepted if we have engaged with the agency for this position.**

**Job Types**: Full-time, Fixed term contract

**Salary**: £25,250.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Tewkesbury, GL20 8HD: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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