Customer Account Executive
6 months ago
Key Responsibilities:
- Be the key contact for all your customer accounts, processing and managing all orders, queries and phone calls, taking the initiative to expedite when required to ensure timely and successful delivery to meet the customer’s needs.
- Collaborate with the operations, manufacturing, distribution, and finance/credit control departments to ensure delivery on time.
- Develop strong relationships with customer accounts to ensure the best service and manage their expectations.
- Be on top of and track all your customers’ orders throughout the supply chain to ensure they meet the expected deliveries.
- Work proactively to ensure the customer is kept informed of the progression of their orders and seek solutions for any issues the customer may be facing.
- Train others, in the department processes and procedures, as required.
**Experience & Skills**
- An enthusiastic, driven, highly motivated individual who wants work within a fast-paced team
- Passion, energy, tenacity & integrity to help deliver exceptional customer service levels and achieve our targets for growth
- Organised and able to multi-task effectively, with excellent time management and prioritisation of workload
- A strong communicator, with excellent written and verbal skills
- Skilled in Microsoft Office
- SAP & Salesforce experience would be an advantage
- Commercially astute
Hours: Monday to Thursday 8.30am - 5pm, 8.30am - 3.15pm Friday
**Salary**: c£28K (+great benefits)
Please forward your up-to-date CV details to Judy and call to discuss in more detail why you would be a good fit for this great opportunity.
First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.
**Job Types**: Full-time, Permanent
Pay: £27,000.00-£29,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: CAEx
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