Customer Service Groups
7 months ago
**Details**:
**Reference number**:
- 296624**Salary**:
- £25,750 - £27,650- A Civil Service Pension with an average employer contribution of 27%**Job grade**:
- Executive Officer**Contract type**:
- Permanent**Business area**:
- HO - HM Passport Office**Type of role**:
- Operational Delivery**Working pattern**:
- Full-time**Number of jobs available**:
- 3Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Corby, Hemel HempsteadAbout the job
**Job summary**:
Passports, Citizenship and Civil Registration (PCCR) is a directorate of the Home Office, which incorporates His Majesty’s Passport Office (HM Passport Office), Citizenship services and the General Register Office (GRO) for England and Wales. It is a directorate of the Customer Services function in the Home Office. It is a customer focused organisation providing passports for British citizens, passport verification services, citizenship services and overseeing the delivery of civil registration in England and Wales. PCCR employs around 4,000 people across the UK. We aim to deliver uncompromising public protection whilst providing world class customer service via a modern digital business.
HM Passport Office and GRO are undergoing a period of transformation with an aspiration of further improving our customer service by becoming a modern digital business. It is an exciting time to work in a part of government that touches the lives of the vast majority of citizens.
Further information about His Majesty’s Passport Office is available on the GOV.UK website HM Passport Office.
**Job description**:
We are looking for confident, dynamic leaders with interpersonal skills and experience who will:
- Be disciplined in the staff management of a team, focused to improve quality and performance
- Provide line management and countersigning to team members
- Undertake HR, staff management and staff performance activities/reporting
- Be resilient in building and maintaining an inclusive culture, acceptance and understanding of individuals differences
- Committed to the onsite well-being, health and safety of individual’s working within the unit
- Undertake strategic management of workflow and performance for embedded team
- Promote operational excellence, one best way and getting it right first time
- Be pro-active in encouraging process improvement and lean thinking
- Committed to building mutually beneficial networks with relevant stakeholders and wider business areas to support and improve the service
- Confident in gathering and analysing measures, working collaboratively to formulate actions and make decisions
- Have the ability to develop expertise and knowledge to improve Customer Service and Public Protection within the unit
Posts will be based at either Corby or Hemel Hempstead
This vacancy is a full time (37 hours per week) post only due to business needs, (9am -5pm) but may be required to cover between 8am and 10pm depending on business needs.
Both Corby and the Hemel Office are located offsite of the current national HMPO locations.
Relocation allowances will not be available for these roles. Due to budgetary constraints requests for Excess Fares Allowance (EFA) will not be available for this role.
The job holder will be:
- The conduit between HMPO and Document Handling Unit
- Point of direct contact and reporting to Casework and wider HMPO business areas
- Point of contact for Service Delivery and Supplier Management Team, liaising and attending supplier management meetings as required
- The single point of contact for direct/escalated Fraud related queries
- Responsible for accurate recording and reporting of team outputs and performance as defined by the business
- Collaborating with supplier to identify opportunities for improvement and effective plans to monitor
- An enabler, supporting feedback mechanisms between supplier and HMPO
- A negotiator and champion of work etiquette between all DHU staff
- Keeping self and unit updated and focused on actions as a result of fraud trends, analysis and intel
- Ensuring HMPO, customer and passport related information is managed inline and in accordance with all Data Protection legislative requirements. Precise and disciplined in the investigation and reporting of any suspected or actual breaches in data however small
Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.
**Person specification**:
- Can take responsibility with situations, people and decisions
- Are highly driven and inspire others to move things along and make things happen
- Make plans and are well prepared. You seek to maximise time and productivity
- Can use own judgement and take a considered approach to situations and tasks when making decisions
- Are positive and inspirational in leading and supporting others through change
- Think ahead to anticipate, identify and address any risks
-
Customer Service Representative
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Selco Builders Warehouse Full timeWe are seeking a skilled Customer Service Representative to join our team at Grafton Group. As an Account Cashier working night shifts, you will be responsible for providing excellent customer service and processing transactions with maximum efficiency.Key Responsibilities:Process transactions accurately and efficientlyProvide top-notch customer...
-
Customer Service Advisor
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom pib Group Full timeThe PIB Group is seeking a Customer Service Advisor to join our team in Hemel Hempstead. As a Customer Service Advisor, you will be responsible for providing professional advice and service to all clients.Your key responsibilities will include:Managing policy events and ensuring compliance with company proceduresCommunicating effectively with clients and...
-
Group Soft Services Director
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Compass Group UK Full timeWe are seeking an experienced professional to fill the position of Group Facilities Manager at Compass Group UK.This role involves overseeing facilities services across three sites and ensuring that day-to-day activities are managed safely and efficiently.About the Job:Overall responsibility for service delivery.Contractual agreements management.Client...
-
Customer Service Assistant
1 day ago
Hemel Hempstead, United Kingdom EG Group Full time**Role**: Customer Service Assistant **Location**: Hemel Hempstead, HP1 3QF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Service
2 months ago
Hemel Hempstead, United Kingdom CV-Library Full timeCustomer Service Neptune Heating and Plumbing Ltd, is a local family run business, based in Hemel Hempstead. Neptune is a family run business and have been trading for over 13 years.We offer Heating and Plumbing and domestic gas services. We are looking for customer service executive to join our team. The Customer Service hours are monday- friday...
-
Customer Services and Accounts Support
7 months ago
Hemel Hempstead, United Kingdom i2 Analytical UK Ltd Full time**Job Title**: Customer Services & Accounts Support **Department**: Customer Services **Hours**: 37.5 hours per week **Reports to**: Group Customer Service Manager **Direct Reports**: N/A **Job Purpose**: Provide and promote excellent customer service within and outside of the organisation, ensuring that service standards are being met whilst...
-
Customer Service Agent
6 days ago
Hemel Hempstead Industrial Estate, United Kingdom The Dispute Service Ltd Full timeWe are The Dispute Service and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of dispute over its return. We are looking for a positive, flexible and hardworking person with exceptionalcustomer skills to join our expanding team. Providing a first-rate customer experience when...
-
Customer Service Agent
1 week ago
Hemel Hempstead Industrial Estate, United Kingdom The Dispute Service Ltd Full timeWe are The Dispute Service and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of dispute over its return. We are looking for a positive, flexible and hardworking person with exceptionalcustomer skills to join our expanding team. Providing a first-rate customer experience when...
-
Customer Services Advisor
5 days ago
Hemel Hempstead, United Kingdom Halfords Retail Full timeAge 22+ £10.63 per hour + performance related bonus - Age 21 £10.03 per hour + performance related bonus - Under 21 £8.63 per hour + performance related bonus This position is based at our Hemel Hempstead store. Core hours are 12 per week plus overtime. Love all things motoring and cycling? Great with customers? Your knack with customers and boundless...
-
Customer Service Advisor
5 days ago
Hemel Hempstead, United Kingdom NHS Professionals Full time**About The Role**: **This role is site based at Southport Hospital, PR8 6PN.** **Do you have experience in a fast paced, face to face customer **service environment? Do you have a 'can do attitude' and strive to make the customer experience first class standards?** **If you have answered 'yes' to the above, we would love to hear from you!** **Role...
-
Customer Service Advisor
5 days ago
Hemel Hempstead, United Kingdom NHS Professionals Full time**About The Role**:**Do you have experience in a fast paced, face to face customer **service environment? Do you have a 'can do attitude' and strive to make the customer experience first class standards?** **If you have answered 'yes' to the above, we would love to hear from you!** *** **This role is site based at **Stoke Mandeville Hospital, HP21...
-
Customer Service Advisor
2 weeks ago
Hemel Hempstead, United Kingdom NHS Professionals Full time**About The Role**: **Do you enjoy providing great customer service and helping others?** This critical role for the local NHS Trust provides on-site customer support for NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. The flexible worker will look to the FWA for support and will expect expert advice and...
-
Customer Service Advisor
7 days ago
Hemel Hempstead, United Kingdom NHS Professionals Full time**About The Role** Customer Service Advisor is what we advertise as but the Internal name for this vacancy is Onboarding Coordinator. **Vacancy Type** - Full time and Permanent **Hours**: - 37.5 Hours per week **Location**: - Hemel Hempstead **Are you someone that expects great customer service and therefore in your career has put the customer first and at...
-
Sales and Customer Service Specialist
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Brave Human Capital Group Full timeJoin Our TeamWe are seeking a highly skilled and motivated Sales and Customer Service Specialist to join our team at Brave Human Capital Group. As a Sales Coordinator, you will play a crucial part in supporting the agency's strategic goals by actively contributing to the growth and development of leads for our General Insurance and Financial Services...
-
Customer Service Advisor
7 days ago
Hemel Hempstead, United Kingdom NHS Professionals Full time**About The Role**: Customer Service Advisor is what we advertise as but the Internal name for this vacancy is Onboarding Coordinator. **Vacancy Type** - Full time and Permanent **Hours**: - 37.5 Hours per week **Location**: - Hemel Hempstead **Are you someone that expects great customer service and therefore in your career has put the customer first...
-
Customer Service Advisor
4 days ago
Hemel Hempstead, United Kingdom NHS Professionals Full timeAbout The Role Do you like helping people?If sowe have the perfect role for you **Location: Breakspear Park, Hemel Hempstead, HP2 4TZ - this role is 100% office based.** **Skills/Responsibilities**: The Shift Booking Administrator role will be focused on high levels of customer care and achieving agreed targets, growing the fill rate of shifts available...
-
Customer Service Graduate
7 months ago
Hemel Hempstead, United Kingdom NFU Mutual Hemel Hempstead Agency Full time**About us** Things are going from strength to strength here at NFU Mutual Hemel Hempstead and while we’re incredibly proud of our achievements, we’re far from complacent - in fact, we’re more ambitious than ever. Right now, the Hemel Hempstead Agency has a new opportunity for a Graduate Customer Service Advisor who will thrive on learning all about...
-
Customer Service Supervisor
7 months ago
Hemel Hempstead, United Kingdom Blackhawk Network Full time**Department Overview**: We work closely with internal account teams, product and technology, finance, legal & compliance, external partners, and the Global Customer Team in the US. Our Customer Service teams support our continued European expansion based in our offices at Apsley, Swords, Cologne, and Amsterdam. We aim to provide high levels of customer...
-
Customer Service Administrator
6 days ago
Hemel Hempstead, United Kingdom i2 Analytical UK Ltd Full time**Job Title**: Customer Service Administrator **Department**: Customer Services **Normal Hours**: 37.5 **Reports to**: Customer Services Managers **Direct Reports**: N/A **Job Purpose**: To support the Customer Service Team by providing assistance with general administrative duties. Role Accountabilities and Main Duties: - Support the Customer Services...
-
Customer Service Advisors
7 days ago
Hemel Hempstead, United Kingdom Think Specialist Recruitment Full timeWe have a couple of fantastic opportunities for Customer Service Advisors to kick start their career for an exciting and growing customer service team based in Hemel Hempstead. The main job function will be to deliver an excellent customer experience toall clients across all aspects of the process from client on-boarding, quoting, reporting, invoicing, and...