Customer Service Graduate

6 months ago


Hemel Hempstead, United Kingdom NFU Mutual Hemel Hempstead Agency Full time

**About us**

Things are going from strength to strength here at NFU Mutual Hemel Hempstead and while we’re incredibly proud of our achievements, we’re far from complacent - in fact, we’re more ambitious than ever.
Right now, the Hemel Hempstead Agency has a new opportunity for a Graduate Customer Service Advisor who will thrive on learning all about the Insurance sector and dealing with NFU Mutual customers in the local private and business community generating and securing sales of NFU Mutual insurance products to the local private and business community.

**About the role**

You will play a key role in the success of an established and expanding local business. You’ll also:

- Contribute to the smooth running of the office and ensuring our customers are at the heart of everything we do.
- Whilst in training you will provide administrative support to the team and at the same time will be working towards your product licensing.
- Answering the telephone and eventually handling enquiries, provide insurance quotations, undertake insurance transactions and general sales tasks with a ‘can-do’ proactive attitude.
- Build effective relationships with the Regional teams that will be responsible for administering the business you deal with.

Once you have achieved your product licenses there will be an opportunity to consider where your skills and particular strengths best lie to develop your career with us further

You will pair ambition with a hard-working, driven approach and determination with excellent team working skills. Great with people, you'll collaborate brilliantly with your teams and build strong working relationships at every level.

You will thrive on challenge and will enjoy exceeding targets and building long term relationships with personal and business clients. You will also be a self-starter and will enjoy working within a small team that has a fantastic reputation in the local community. And whilst you’re tenacious in your approach, you’ll put people first and make sure their experience reflects our longstanding reputation for outstanding customer service.

We are ideally looking for someone with integrity that can handle working under pressure to tight deadlines.

Qualifications / Other Requirements
- Strong academic record and a 2:2 degree or above from an established academic institution
- Full Clean UK Driving Licence

**Benefits**

Company Pension Contribution

25 days annual holiday, plus bank holidays

Apprenticeship programme working towards Cert CII with Davies Group Limited

Health & Wellbeing Benefits

Life Insurance
- Please note, you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly._

**Job Types**: Full-time, Permanent, Apprenticeship, Graduate

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Sick pay

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Certificate of Higher Education (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Hemel Hempstead, HP1 2SG (required)

Work Location: In person



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