Customer Service Advisor
4 days ago
About The Role
Do you like helping people?If sowe have the perfect role for you
**Location: Breakspear Park, Hemel Hempstead, HP2 4TZ - this role is 100% office based.**
**Skills/Responsibilities**:
The Shift Booking Administrator role will be focused on high levels of customer care and achieving agreed targets, growing the fill rate of shifts available through high volume outbound calling.
**To be successful you will**:
- Need to provide a high level of customer service over the phone
- Be happy to help and support people
- Be efficient with completing tasks
- Provide a service with a smile
To be successful you will:
- Need to be comfortable on the phone
- Happy to help and support people
- Proactively call our Bank Members
- Provide a service with a smile
- Work independently (full training will be provided)
About Us
**In return for your commitment, we will offer you some fantastic benefits**:
- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **Flexible Working** - we offer a range of flexible working options that include working from home or part time hours
- **A commitment to talent management & development**:
- **Star of the Month** -Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:
- **Group Income Protection**:
- **Wellbeing Programme**:
- **Employee Assistance Programme**:
- **Employee Engagement & discounts platform**
**Our Commitment to You**:
The **Compelling Employee Journey** is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel **_empowered, engaged and excel_** in what you do.
Throughout your employment you will have access to our **Institute of Learning** (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your **Compelling Employee Journey**,helping and supporting you to be the best you can be through learning, development and personal growth.
**About Us**:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvestany surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of **Top Employer** by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporateemployees.
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