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Senior CRM Officer
4 weeks ago
Charity People is looking for an experienced and collaborative Senior CRM Officer to join an award-winning education institute Colchester. This full-time CRM Officer role comes with an attractive salary of up to £37,474 per annum and fantastic benefits.
As a skilled Senior Customer Relationship Management Officer, you will work as a member of the Communications and External Relations team and guide the day-to-day supervision of the student recruitment enquiry management activities (predominately electronicenquiries). This is a full-time, hybrid role, with a requirement to be on campus two days per week.
To give you an idea of how this Senior CRM Officer role would look and feel, here are some things you could expect to do:
- Take top responsibility and oversight of CRM for all business units within Communications and External Relations (CER)
- Monitor the organisation's CRM system and associated data daily to ensure that the system works correctly and efficiently
- Maintain a high awareness of CRM development opportunities to improve effectiveness and efficiency in all use areas
- Be the principal point of contact with colleagues in the IT services (and external agencies, if required) on amendments and upgrades
- Experience using a customer relationship management (CRM) system, including customisation and configuration experience
- System administration expertise
- Experience in analysis and documentation of business requirements
- Willingness to learn and use new computer systems
- The ability to exercise confidentiality and discretion
In return for your dedication, collaboration and commitment, you will receive a salary of £35,333 - £37,474 and an excellent benefits package, including a pension scheme, generous holiday entitlement, family-friendly policies, training and development andmore
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