Assistant Pathway Administrator

3 weeks ago


Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management by ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for assisting with the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team.

An exciting opportunity has arisen for an assistant patient pathway administrator within the Dermatology Department, in the MRC Division. The post is based at the Churchill Hospital and the post holder will work alongside a patient pathway administrator to ensure that patient and clinician administrative needs are met.

The post is full-time, 37.5 hours per week over five days.
1. Provide administrative support to consultants, clinical staff, and all patients under their care, including diary administration, correspondence support, and other administrative duties as required.

1. Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within ten working days.

1. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the consultant or other clinical staff.

1. Support patients under the clinicians’ care by booking relevant diagnostic investigations and expediting, where appropriate, in line with the 6-week diagnostic pathway and 18-week referral to treatment (RTT) pathway.

1. Monitor urgent investigation requests to ensure they are processed appropriately.

1. Work closely with all staff in the service to ensure compliance with 18-week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

1. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results, and other notes are filed in the correct patient notes, in either paper or electronic record systems.

1. Follow the tracking procedure for the movement of all patient notes.

1. Update patient details on EPR and other Trust and departmental record systems

1. Ensure patients that require discharge are processed accordingly and the Patients Missing Follow Up List is updated.

1. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

1. Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology



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