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Customer Complaints Advisor

4 months ago

Sunderland, United Kingdom Energy Compare LTD - ECO Boldon Full time

Here at ECO we are looking for **Customer Service Complaint Handlers** to join our team We pride ourselves on developing our new and existing staff on their customer complaints skills, supporting their personal growth and building more engaged employees to get the best out of each individual.

This coupled with a **unique, fun and vibrant environment **makes ECO the perfect career choice. Experience is not necessary We love to work with people who are driven to succeed, who immerse themselves in our culture, and who want to build a career here. Positivity, determination and enthusiasm are vital to doing well within ECO **No matter what your experience, whether you have experience in hospitality, care, retail, sales, education/teaching, charity/volunteer work, or any other public or customer service roles, then ECO is the place for you**

Your hard work will be rewarded through weekly incentives including **EARLY FINISH FRIDAYS, CASH AND VOUCHER PRIZES and HOURLY RATE UPLIFTS **We also hold STAFF PARTIES and reward loyalty through extra holidays

**Want to be part of the team?**
- **ECO are looking for applicants who are**:_
- **Personal Qualities**_
- Flexible for both the company and customers
- Strong team working ability
- Ambitious and willing to accept new challenges
- Flexibility and able to adapt quickly to changing priorities
- Be passionate about being the best you can be and want to achieve targets
- Ability to recognise own areas of development and activity work toward the development of these areas demonstrating learning agility
- Outstanding timekeeping skills
- **Purpose**:_
- Responding to customer complaints through a variety of channels
- Ensuring the customers receive outstanding customer service
- Advising customers about additional products and services which will be beneficial to their needs.
- Proactively reviewing customer accounts to identify and resolve future issues and concerns
- **Benefits**:_
- Regular Incentives
- On-site Canteen
- Free On-site Parking
- Company Pension
- Internal Referral Incentive
- Real Opportunities for Internal Progression
- **Anything else you might need to know**_
- 8 Hour Shifts Monday to Friday including 1 in 8 Saturdays
- Up to 33 days holiday per year

**Job Types**: Full-time, Permanent

**Salary**: £20,592.00-£22,880.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- SUNDERLAND: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)
- Complaint handling: 1 year (required)

Work Location: One location

Expected start date: 23/01/2023