Customer Service Advisor
6 months ago
**Remote**
**Hours**:28 & 36 (Available shift patterns below)**
**Are you a people person who enjoys problem-solving and ensuring customer satisfaction? Do you **possess excellent communication abilities and a knack for efficiently resolving customer queries? If yes, we want you to join our team as a Customer Service Advisor
At tombola, our Customer Service Advisors play a critical role in ensuring customer satisfaction, contributing to a gaming experience that sets us apart from other online gaming platforms. You'll be a part of a team looking after our Italian territories, dedicated to resolving our players' issues and delivering a seamless gaming experience.
**What will you do?**
We're looking for personable, proactive, and quick-thinking individuals who can efficiently handle and resolve customer queries and complaints. Making a positive impression, providing excellent customer service, and fostering customer loyalty is crucial in this role.
**Your responsibilities will include**:
- Provide exceptional support to our players.
- Develop an expert-level knowledge of the tombola websites and games.
- Communicate important or unresolved issues to the rest of the team.
- Utilise available resource through management of the CS dashboard; reacting appropriately to demand for all tasks.
- Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, escalations, referrals, failed transactions, Social Media interactions and support)
**Skills we are **seeking**:
- Excellent Italian language skills are required.
- The ability to manage multiple tasks simultaneously and proactively manage your own workload.
- Self-motivation, be a team player who is diligent in their approach.
- Excellent communicator with great people skills
- Experience of working in an environment which requires the ability to multitask.
- Exceptional Customer Service Skills with the passion to provide first point resolution with each player interaction.
- Take charge of your own development by encouraging feedback and further training where needed.
- Confident in using excel, word and PowerPoint.
**Full job description available upon request.
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