Payment Operations Advisor
7 months ago
Motorway is the UK’s fastest-growing used car marketplace - our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal.
Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.
Motorway is now valued at over $1 billion and is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.
We’re looking for a Payments Operations Advisor to help drive the day-to-day B2B2C payments capability across our marketplace platform. This role is perfect for someone who has strong customer service / experience and ideally knowledge of the payments process. Responsibilities include;
- Carrying out calls with Dealers and Sellers to resolve payments and purchasing issues
- Monitoring and facilitating the payments processing journey to ensure payments are securely and accurately made in a timely manner.
- Monitoring and managing the payment support ticketing queue to ensure timely response and resolution of inbound support tickets
- Completing work orders including approving, creating, tracking, and monitoring outbound payments to Sellers and Financial Institutions.
- Supporting the administration of our Payment Capability, enabling us to operate efficiently and securely.
- Additional responsibilities may include:
- Identifying, researching, and resolving customer technical, operational, or procedural problems
- Documenting, tracking, and monitoring problems to ensure a timely resolution
- Producing reports on the Payments Journey and Process.
**Requirements**:
- Experience operating under a regulated environment
- Understanding of e-commerce (ideally marketplace) payment solutions
- Ability to coordinate and work with multiple teams to support payment processing
- Task oriented with a strong attention to detail
- Outstanding written and verbal communication
- An ability to clearly and concisely communicate with clients and your teammates across multiple departments
- Proactive with a strong bias for action
- Beneficial Experience _
- Experience of payment operations, banking or finance procedures.
- Experience with Modulr
- Experience of operating under payments compliance (PSD2, AML, PCI DSS)
- Prior experience of supporting the operations of Payments team and working with PSPs
What you'll get:
- Opportunity to work in a vibrant, fun team
- Support and guidance from payments specialists
- Strong career path in the payments function
**Benefits**
- A competitive salary.
- Annual learning budget with access to General Assembly courses, an Audible subscription and hundreds of books and online lessons.
- BUPA health insurance.
- Pension scheme
- Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
- Enhanced maternity/paternity leave.
- Regular social events.
- Cycle to work scheme.
- The chance to join a rapidly growing, revenue-generating startup and build products that will change an industry.
**Equal Opportunities Statement**
Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.
INDMOT
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