Housing Officer

Are you ready to make a real difference in people's lives? Join our team at Inquilab and be part of an organisation that’s not just about housing, but about enhancing lives and building thriving communities.

**The Difference You'll Make as a Housing Officer**:
As a Housing Officer, you'll be the driving force behind maximizing the economic viability, social sustainability, and self-sufficiency of our tenancies. Your role will involve targeted support, innovative services, and proactive action, all while maintaining strong relationships with our customers. You'll be their advocate, ensuring they receive the services they deserve and need.

**About You**:
**Why Inquilab?**

At Inquilab, we're not just a housing association—we're a family dedicated to improving lives. With over 35 years of experience revitalising neighbourhoods and supporting communities, we provide more than just homes; we provide opportunities for growth and fulfilment.

Joining us means enjoying competitive pay, a generous pension, ample holidays, and investment in your personal development and technology. Plus, you'll be part of an inclusive environment where diversity is celebrated, and every voice is heard.

**Key Responsibilities and Accountabilities**:

- Deliver an effective housing management and resident support service, fostering strong and sustainable communities.
- Plan and execute comprehensive block and estate management inspection programs.
- Empower residents to live independently and to their fullest potential.
- Collaborate with colleagues, specialist teams, and contractors to deliver exceptional service.
- Meet or exceed performance targets in key areas such as void management, income collection, and customer satisfaction.
- Address issues of anti-social behavior and safeguarding with resilience and sensitivity.
- Serve as the primary contact for local stakeholders, nurturing positive relationships and partnerships.
- Maintain accurate customer records and ensure residents are engaged in decision-making processes.

**Person Specification**:

- A good standard of education with relevant qualifications in housing management desirable.
- Experience working in a service role, preferably within the housing or property sector.
- Strong customer service skills with the ability to communicate effectively.
- Proven problem-solving abilities and the capacity to work autonomously.
- Proficiency in technology and a willingness to adapt and learn.
- A full driving license and access to your vehicle are essential.

**Inquilab STARS Values**:

- **Service**: Providing exceptional service with a positive attitude and a commitment to excellence.
- **Trust**: Demonstrating honesty, integrity, and accountability in all interactions.
- **Accountability**: Taking ownership and responsibility to achieve results through effective teamwork.
- **Respect**: Treating everyone with dignity, understanding, and professionalism.
- **Strength**: Exercising good judgment, courage, and integrity in all endeavors.

**Additional Value**:

- **Teamwork**: Embracing a collaborative approach to achieve common objectives.

If you're ready to embark on a rewarding journey with Inquilab and play a pivotal role in transforming communities, we want to hear from you Attach your current CV and a covering letter, and let's create positive change together.

**Work Location**: On the road/office 2 days per week

**Salary**: £36,589.00-£38,515.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- On-site parking
- Work from home

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Brentford (required)

Work Location: In person