Customer Service Support

1 day ago


Hazel Grove, United Kingdom Jobwise Ltd Full time

**Are you looking for a fantastic new role within Customer Service?**

**We are currently recruiting for a Customer Service Advisor to work alongside a successful Head Office function. Reporting into the Customer Service Manager, this role will involve supporting customers throughout the customer journey whilst maintaining the company values and upholding the highest of standards.**

**What will you be doing as a Customer Service Advisor?**
- Providing support for retail stores in relation to stock availability, delivery time scales etc
- Dealing with any delivery issues or delays
- Support with any replacement goods due to damaged goods
- Complete customer satisfaction surveys
- Support both internal and external colleagues

**What are we looking for from a Customer Service Advisor?**
- Passionate & Enthusiastic
- Customer focused, being able to understand customer needs and feelings
- Excellent problem solving skills
- Able to work collaboratively with the customer service team
- Able to pick up processes and procedure quickly and effectively

**What will you get in return as a Customer Service Advisor?**
- Free onsite parking
- £22,790 starting salary increasing to £24,380 after 3 month probation
- Bonus taking annual earnings to £26,000pa
- 20% staff discount
- Competitive Pension Scheme
- Opportunity to develop and progress both personally and professionally
- 28 days annual leave
- Working Monday to Friday 37.5 hours per week
- Potential to work 1 in 4 weekends in the future with time back in lieu
- Immediate starts available
- Full induction and training

**Job Types**: Full-time, Permanent

**Salary**: £22,790.00-£24,380.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Profit sharing
- Referral programme
- Sick pay
- Work from home

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: VR/28071/JSTU



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