Customer Relations Representative

4 weeks ago


Hazel Grove, United Kingdom Jobwise Full time

**Are you looking for a rewarding role in customer service?**

We are looking for a customer service professional to join our client in Hazel Grove. Our client is a well-known and highly respected company that is renowned for its excellent work culture and commitment to employee development and long-term service.

In this role, you will be responsible for providing unparalleled customer service. Your primary focus will be on delivering a first-class experience to customers and ensuring that their needs are met in a timely and efficient manner. You will be the face of the company and will be expected to demonstrate excellent communication, interpersonal and problem-solving skills.

You will be rewarded for your hard work with a competitive salary of £22,000, plus a range of benefits. These include flexible working hours, company pension plan and medical cash back plan.

If you are looking for a role that offers meaningful work and the opportunity to make a positive impact on customers, then this could be the position for you.

**What will you be doing as a Customer Relations Representative?**
- Assist dispensers with issues regarding product & administrative issues
- Answer calls professionally, consistently, following corporate protocol, resolve or triage calls
- Expedite Urgent Orders
- Log and Resolve Complaints/Observations from Customers
- Clarify dispenser requests on new orders/repairs.
- Place outbound calls to resolve issues raised by internal departments
- Process orders for Custom/Standard & Accessories
- Take and process orders from internal and external customers
- Document calls
- Use corporate systems to documents outbound and inbound call activity
- Support training
- Participate and support corporate training programs
- Stay current on Starkey products and processes
- Attend training, complete internal training and assessments

**We would LOVE to hear from you if you have the following skills and experience**:

- Previous customer service experience
- Excellent telephone manner
- Excellent communication skills
- Ability to work well with people
- Good problem solving/troubleshooting skills
- Good organisational skills

**What will you get in return for your work as a Customer Relations Representative?**
- Salary up to £22600
- Working hours - 8-5 with 1 hour for lunch and 2 x 15minute breaks
- Holidays - 20 plus 8 bank holidays - increasing with length of service from 6 years up to 25 days
- Medicash cash plan - health benefits such as claiming back dental, physio costs etc plus discounts from stores
- 4.5% pension - 8% matched by employer



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