Luxury Service Director

17 hours ago


Hazel Grove, Stockport, United Kingdom Caruso Full time
Job Summary:
We are seeking an experienced Concierge Manager to join our team at Caruso. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, developing and implementing innovative service strategies, and mentoring a diverse team. The ideal candidate will have a minimum of 5 years of experience in hospitality management, strong leadership skills, excellent interpersonal and communication skills, and the ability to collaborate with various departments and external partners.

Key Responsibilities:
  • Lead, mentor, and inspire the concierge team to deliver exceptional guest experiences.
  • Develop and train Ambassadors on creative approaches to enhance the guest experience.
  • Foster a team environment that motivates and sustains exceptional performance.
  • Serve as a liaison between management and concierge staff to ensure clear communication and effective strategy implementation.
  • Oversee staffing schedules and ensure roaming concierge duties for optimal customer service.
  • Solicit and address employee feedback to maintain a positive work environment.

Requirements:
  • Minimum of 5 years of experience in hospitality management.
  • Strong leadership skills and ability to mentor and motivate a diverse team.
  • Excellent interpersonal and communication skills to interact effectively with guests, tenants, and team members.
  • Proven ability to develop and implement innovative service strategies and guest experiences.

Estimated Salary: $28-$30 per hour.

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