Luxury Service Director
17 hours ago
We are seeking an experienced Concierge Manager to join our team at Caruso. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, developing and implementing innovative service strategies, and mentoring a diverse team. The ideal candidate will have a minimum of 5 years of experience in hospitality management, strong leadership skills, excellent interpersonal and communication skills, and the ability to collaborate with various departments and external partners.
Key Responsibilities:
- Lead, mentor, and inspire the concierge team to deliver exceptional guest experiences.
- Develop and train Ambassadors on creative approaches to enhance the guest experience.
- Foster a team environment that motivates and sustains exceptional performance.
- Serve as a liaison between management and concierge staff to ensure clear communication and effective strategy implementation.
- Oversee staffing schedules and ensure roaming concierge duties for optimal customer service.
- Solicit and address employee feedback to maintain a positive work environment.
Requirements:
- Minimum of 5 years of experience in hospitality management.
- Strong leadership skills and ability to mentor and motivate a diverse team.
- Excellent interpersonal and communication skills to interact effectively with guests, tenants, and team members.
- Proven ability to develop and implement innovative service strategies and guest experiences.
Estimated Salary: $28-$30 per hour.
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