Concierge Experience Leader

4 weeks ago


Hazel Grove, Stockport, United Kingdom Caruso Full time

Role Overview:

The Concierge Experience Leader is a key member of our team, responsible for delivering exceptional guest experiences in the West Los Angeles region. This role requires a deep understanding of luxury hospitality and the ability to lead a high-performing team.

Key Responsibilities:

  • Develop and implement innovative service strategies to enhance guest experiences
  • Lead a team to deliver exceptional service standards and exceed guest expectations
  • Foster strong relationships with retail tenants and local businesses
  • Analyze customer feedback and market trends to drive continuous improvement
  • Manage special events, promotions, and partnerships to elevate the retail center's profile
  • Collaborate with the Marketing team to promote Caruso initiatives

Requirements:

  • Minimum 5 years of experience in hospitality management, preferably in luxury retail or hotel environments
  • Strong leadership skills with the ability to mentor and motivate a diverse team
  • Excellent communication and interpersonal skills
  • Proven ability to develop and implement innovative service strategies
  • Demonstrated knowledge of the Los Angeles hospitality landscape

Compensation:

$28 - $30 per hour



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