Customer Assistant
4 months ago
We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met**.**
**Duties**:
- Provide exceptional customer service by assisting customers with their inquiries, concerns, and requests
- Assist customers in making purchasing decisions and upsell additional products or services
- Maintain a clean and organized work area to ensure a positive shopping experience for customers
- Collaborate with team members to resolve customer issues and escalate complex problems when necessary
**Experience**:
- Previous experience in a customer service role is preferred but not required
- Excellent phone etiquette and communication skills in English; ability to communicate in multiple languages, is a plus
- Basic math skills for processing payments and providing accurate change
- Ability to upsell products or services to enhance the customer's shopping experience
- Strong organizational skills to manage multiple tasks and prioritize effectively
**Job Types**: Full-time, Permanent
**Salary**: From £25,888.43 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Sheffield (preferred)
Work Location: In person
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