Fraud Investigator

7 months ago

Sheffield, United Kingdom First Customer Contact Full time

**About the team**

The Counter-Fraud & Privacy Team are responsible for all fraud control, GDPR compliance, internal governance and adherence to information security best practice.

**About the job**

Reporting to the Counter-Fraud and Privacy Manager, the role will support the day-to-day monitoring, investigation and prevention of fraud relating to our customer service channels, including delay repay, refund, good will and insider threat. The Counter-Fraud Officer will also support with the maintenance of the internal fraud control and responsive fraud investigations

**Your main responsibilities will be**:

- Log and investigate claims, gathering and analysing evidence from multiple sources, to bring them to a successful resolution.
- Be responsible for conducting and managing the investigation of systematic and prolific fraud cases to the criminal standard of proof.
- Conduct interviews in accordance with the Police & Criminal Evidence Act.
- Clearly and accurately present findings and recommendations to peers and managers.
- Lead the way in identifying, measuring and mitigating fraud risks across the business and industry.
- Coordinate and prepare monthly MI submission reports for the Senior Management team.
- Understand and evaluate potential fraud indicators and the impact of current internal/external fraud trends.
- Handle a wide range of requests, transactions, enquiries and concerns, in an efficient and professional manner.
- Support the implementation of fraud mitigation measures

**You'll need to be**:

- Proactive 'problem resolver', owning and resolving issues; a self-starter who is results-driven with high levels of self-motivation and initiative.
- Proven ability to work under pressure and to meet deadlines.
- Logical, methodical and persistent, with a keen eye for detail
- Able to build strong relationships with both internal and external stakeholders

**As a minimum, you will need to have**:

- Prior experience within a fraud focused role or a qualification within fraud such as ACFS
- Knowledge of the Police and Criminal Evidence Act following the PACE framework
- Demonstrated experience working on fraud control and detection strategies.
- A good knowledge of common fraud typologies
- Commercial awareness and an understanding of cyber and Information security risk
- Broad knowledge with key AML, TF, Financial Crime and Sanctions legislation and associated Regulatory Guidance.
- Experience within the rail industry / ticketing environment is desirable but not essential

**About the location**

Sheffield city centre. Ten minutes' walk from Sheffield Station. Travel to other UK locations as appropriate.

**Working pattern**

37.5 hours per week, between 0800 and 1800 Monday to Friday; some weekend working by exception.

**The Reward**
- 25 days Holiday plus National Bank Holidays
- Travel Offers for Bus and Rail*
- Payroll Giving - donate directly from your pay to a Charity of your Choice
- Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more
- All employee Share Schemes*
- Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme, or take your savings as cash.
- Buy as You Earn - allows you to buy shares each month, with 2 free ‘matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.
- Employee Assistance Helpline - free, confidential employee support service provided by an independent provider
- _after 6 months of employment_

**Who are we?**

First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway and Avanti West Coast) and our open access operator (Lumo & Hull Trains). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.

We are continually seeking ways in which to improve the experience for our customers. Our Customer Contact Centre uses industry leading systems to deliver excellent customer service and ensure that requests are speedily and effectively resolved. Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance and fraud prevention and detection and retails sales to individuals and corporates.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, pro

  • Fraud Officer

    7 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Security Investigations Officer

    2 days ago

    Sheffield, United Kingdom Yodel Full time

    **Security Investigations Officer**: **Role Overview**: **Security Investigations Officer** **Permanent** **Field Based (covering the North East centred around Sheffield/Doncaster)** **Competitive Salary** Here at Yodel we deliver more than just parcels we deliver a great experience when it comes to your career too. We are looking to hire a Security...

  • Counter

    6 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway and Avanti West Coast) and our open access operator (Lumo & Hull Trains). We operate all types of passenger railways - intercity, commuter, regional and sleeper services. We...

  • Head of Anti-Money Laundering

    1 week ago

    Sheffield, Sheffield, United Kingdom InterQuest Group Full time

    Job DescriptionThe Director of Financial Crime and Fraud will play a critical role in shaping the future of financial crime and fraud prevention in our bank. This position requires a seasoned expert who can lead a team of specialists and drive operational excellence in investigations.Key AccountabilitiesProvide regular reports to senior leadership and board...

  • Director of Risk Management and Compliance

    2 weeks ago

    Sheffield, Sheffield, United Kingdom InterQuest Group Full time

    InterQuest Group is seeking a highly skilled and experienced professional to fill the position of Director of Financial Crime and Fraud. This role offers a unique opportunity to make a tangible impact in a forward-thinking organization.With a salary of £130,000, you will be responsible for taking full ownership of protecting the bank and its customers from...

  • Financial Crime Prevention Leader

    2 weeks ago

    Sheffield, Sheffield, United Kingdom InterQuest Group Full time

    Job OverviewIn a fast-paced, innovative challenger bank, we are seeking a seasoned expert to lead our financial crime and fraud prevention efforts. As the Director of Fraud and Financial Crime, you will take ownership of protecting the bank and its customers from financial crime risks, with equal emphasis on fraud prevention.Key ResponsibilitiesCreate and...

  • Head of Anti-Money Laundering Operations

    2 weeks ago

    Sheffield, Sheffield, United Kingdom InterQuest Group Full time

    Are you ready to lead in a fast-paced, innovative challenger bank? This is your chance to drive meaningful change in a forward-thinking organization. With a salary of £130,000, you'll be part of a collaborative and inclusive environment where direct access to senior decision-makers across three Board and Risk committees awaits.As the Director of Financial...

  • Director of Risk Management and Compliance

    2 weeks ago

    Sheffield, Sheffield, United Kingdom InterQuest Group Full time

    Job SummaryWe are looking for a highly experienced professional to join our team as the Director of Financial Crime and Fraud. In this role, you will be responsible for leading our financial crime and fraud prevention efforts, ensuring the bank remains compliant with regulatory requirements and maintains a strong reputation.ResponsibilitiesDevelop and...

  • Financial Crime Prevention Strategist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom InterQuest Group Full time

    As a seasoned expert in financial crime prevention, you have the opportunity to shape the future of a forward-thinking organization. InterQuest Group is undergoing significant transformation, and this role will play a critical part in safeguarding its customers and reputation.With a salary of £130,000, you will be at the heart of a bank that's redefining...

  • Data Protection Coordinator

    7 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across Three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Tax Senior

    6 months ago

    Sheffield, United Kingdom Hanami International Full time

    Do you see yourself at one of the most reputable accounting firms in Sheffield? A highly prestigious accounting practice is looking for a skilled Private Client Tax Senior / Supervisor About the company: Take your career to the next level at a top 30 firm offering some of the highest salaries for this level. You will quickly feel extreme pride in the...

  • Raw Material

    6 months ago

    Sheffield, United Kingdom Green Origins Full time

    **Job Title**: Raw Materials & Supplier Coordinator **Location**: Dinnington, Sheffield **Hours**: Full Time **Reporting to**:Technical Director **The role**: - Manage and develop the processes for the approval of new and alternative raw materials including sample approval, the trial process, and documented approval from all stakeholders. - Support...

  • Compliance and Complaints Officer

    3 days ago

    Sheffield, United Kingdom Nicholas Howard Full time

    We are currently recruiting for two exclusive roles for our client with a site in London and Sheffield. The positions are for a Compliance and Complaints Officer. Both roles are permanent, one being full time, the other being part time (2 days a week). Our client’s group is a dynamic, credit orientated lending business which is backed by one of...

  • Treasury Assistant

    6 months ago

    Sheffield, United Kingdom EVO Group Full time

    **Division**:Finance **Reports To**:Head of Group Treasury **Based**: K House, Sheffield Company Overview The largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK, EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations...

  • 18-25 Transitions Team Leader

    7 months ago

    Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full time

    The post holder will work flexibly in collaboration with others to undertake a number of duties. Provide effective leadership and management 1.1 Role model Act as a visual leader Provide leadership that enables professional decision making and effective team working Empower and enable staff to contribute to the delivery of high quality person-centred care...

  • Technical Compliance Coordinator

    2 days ago

    Sheffield, United Kingdom Green Origins Full time

    **Job Title** **Technical Compliance Coordinator** **Department** Technical Department **Reporting to** Technical Manager **Purpose** - Technical Compliance Coordinator to be responsible for ensuring that the meets all its specification, regulatory and customer requirements. This role ensures the business has accurate legal and compliant product data...

  • Bingo Rewards Executive

    6 months ago

    Sheffield, United Kingdom Rank Interactive Full time

    **Company Description** From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth. Rank Interactive, the digital arm of The...