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Customer Relationship Executive

4 months ago

Liverpool, United Kingdom CSP U.K. LTD Full time

We are seeking a Customer Relations Representative to join our team. As a Customer Relations Representative, you will be responsible for providing excellent customer service and support to our clients. This position requires strong communication skills, attention to detail, and the ability to analyze customer needs and provide appropriate solutions.

**Duties**:

- Respond to customer inquiries and provide accurate information about our products and services
- Maintain customer records and update information as needed
- Provide support to customers via various face to face channels
- Upsell additional products or services to customers when appropriate
- Resolve customer complaints or issues with professionalism and empathy
- Collaborate with other departments to ensure customer satisfaction

**Experience**:

- Previous experience in a customer service role preferred
- Strong data entry skills with attention to detail
- Excellent verbal and written communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with phone etiquette and professional communication standards

**Job Types**: Full-time, Permanent

Pay: From £25,337.79 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/05/2024