Customer Relationship Officer

6 months ago

Liverpool, United Kingdom The Huntsman Group Full time

**CUSTOMER RELATIONSHIP OFFICER**

We are now actively looking for a dynamic and enthusiastic individual to join our fabulous Credit Union client as their new Business Relationship Officer as they expand their membership across Merseyside.

Are you the Customer Relationship Officer we are looking for?

This is a great opportunity to join them as part of a financial co-operative that exists for the benefit of its members who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside.

Joining them you will be joining a Credit Union that is owned and controlled by its members with a mission is to provide quality inclusive savings, loans and relevant products for all their members throughout their lives.

**Sound like something you would like to be part of? Get in touch today **

**WHATS IN IT FOR YOU?**

Besides joining a fabulous team in a great work environment and newly refurbished offices, you will also benefit from the following package.

Salary Band £20,000 - £23,000 Negotiable depending upon experience
Pension: Credit union will make an 8% contribution of your salary into the designated pension fund. As this is the government minimum for employees and employers, you do not need to make any contributions, they pay it for you. However, they would encourage you to make additional contributions for your future pension, no matter how small. As a credit union the financial stability and security for their members and employees is of significant importance.

Enhanced holiday entitlement over and above the statutory minimum of 25 days plus bank holidays
Plus a holiday scheme which provides for the buying and selling of holidays up to 5 additional days.

**Enhanced Arrangements/Payments**
- 35hrs per week Mon-Fri 8:30 - 4pm
- Extra day off for your birthday
- £100 per year uniform allowance
- Christmas reward payment (currently £200)
- Access to an Employee Assistance Programme which offers independent support to any employee if they need counselling or help with difficult issues. In addition the scheme also provides additional benefits such as cashback on any costs for dental, optical or chiropody - up to £800 per year.
- Free Parking
- Death in Service payment of 2 x salary
- Death in Service insurance of £20k
- Flexible working arrangements in line with the Work Life Balance Policy
- Insurance cover for critical illness

**ABOUT OUR CLIENT**

Joining our client will could be the start of an amazing journey for you

This is a fantastic opportunity to join a team who have been providing a service to the community for over 25 years

They achieved a major milestone this year, when they reached over £40 million pounds in assets and It’s amazing the impact they have made to so many peoples lives and now you have an opportunity to join this fantastic team.

The team is honestly much more than just a group of individuals working together in the same location and at the same time, this is a true team comprising of people from diverse backgrounds but with a shared goal and a commitment to working collaboratively.
Being a part of a team like this can be an incredibly empowering experience, especially when you have the unwavering support of your colleagues.
Everyone has unique strengths and abilities, and here you will be given everything to ensure you are part of a well supported and successful team.

And by joining them you will gain the support of one of the **BEST LEADERS** in the business who is inspiring, motivating, and gives empowerment to team members to reach their full potential.

**Principles & Values**

Being responsive to the needs of our members, now and in the future.

Being inclusive to all those living or working within our community

Being responsible and ensuring we operate our business ethically and acting to treat all members well

Being honest and fair and acting at all times with integrity

Being respectful to our members circumstances and consistent with our approach

**THE OPPORTUNITY**

Customer Relationship Officer "We are looking for an outstanding people person who will support the success of the credit union”

Working with the Credit union, you will be looking to support the members.

**Key Responsibility’s**:
To act as first point of contact on reception, over the phone, or electronically to all members.
To record all transactions on members accounts at point of sale and provide information on any new products and services.

To provide accurate information to members about their accounts and refer on to different departments as and when necessary.
To undertake general administration, such as filing, post duties, scanning and indexing.
To assist members with any security access to their accounts, by resetting PIN numbers and password security data.
To ensure compliance at all times with anti-money laundering, fraud and sanctions processes.
To enter new members on the system, updating, scanning and filing records

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